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Commentary: Cure to burnout requires a pervasive culture of rest

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SINGAPORE: Like an anecdote straight from an Alanis Morissette hit, I took leave to catch up on my sleep debt, only to begin writing this commentary. 

The irony would be amusing if my inability to switch off wasn’t so problematic that it has resulted in a permanent imprint of burnout on my psyche. 

It’s easy to blame the COVID-19 pandemic and its engulfing sense of malaise for burnout, but burnout has existed since time immemorial. We simply have a term to describe the phenomenon, allowing ourselves to talk about it more openly now.

READ: Commentary: I’ve been career oriented my whole life, until the COVID-19 pandemic took my ambition

LISTEN: Returning to the office – can you say no?

The first step to solving burnout is to recognise that you’re charred to a crisp, that you’ve reached your limit, and that your constant inability to function isn’t just “stress”.

Some signs of burnout include irritability towards things that didn’t use to irritate, avoidance of tasks you need to complete, and a lack of ability to keep up simple routines, such as checking one’s email every morning, according to senior clinical psychologist at the Institute of Mental Health (IMH) Shivasangarey Kanthasamy whom I spoke to. 

Not being able to maintain simple routines has been coined “errand paralysis” in Buzzfeed reporter Anne Helen Peterson’s seminal piece on millennials as the burnout generation.

The majority of these so-called simple tasks would benefit the procrastinator, but “not in a way that would actually drastically improve (their) life”. 

“They are seemingly high-effort, low-reward tasks, and they paralyse me,” she writes, citing examples like scheduling a doctor’s appointment or returning library books.

Nap sleep health woman

(Photo: Pixabay/cuncon)

What’s interesting is, this paralysis doesn’t make you stop doing things altogether. It just makes you stop doing the right – or productive – things. 

CAN’T STOP, WON’T STOP  

While burnout results in physical and psychological exhaustion, we don’t put our entire life on pause once we’re debilitated, even though we should.

READ: Commentary: Burned out while working from home? You should check your work-life boundaries

Ironically, we develop counterintuitive means to cope with the tiredness, unwittingly trapping us in never-ending fatigue.

Take doomscrolling, a term coined by Canadian journalist Karen Ho. 

It is, according to NPR, to “incessantly scroll though bottomless doom-and-gloom news for hours as you sink into a pool of despair”.

Even though the behaviour stems from a need to regain some semblance of control amidst uncertainty, American clinical psychologist Dr Amelia Aldao warns doomscrolling creates a “vicious cycle of negativity” and fuels our anxiety.

READ: Commentary: Why do you not feel like working from home? You’re probably procrastinating more

The phenomenon may be more widespread than we know. 

A recent comic from the New Yorker shows a man in bed, with his laptop propped atop his covers. The caption reads, “Wow, it’s only 11 – that still leaves time for me to ruin tomorrow by staying up doing nothing on the Internet.” 

Then there was a semi-viral tweet by journalist Daphne Lee, who wrote about a Mandarin term she learnt that loosely translated to “revenge bedtime procrastination” – a phenomenon in which people who don’t have much control over their daytime life refuse to sleep early in order to regain some sense of freedom during late night hours.

What graduating jobseekers need to know

(Photo: Unsplash/Niklas Hamann)

Might it be that the act of obsessively doing, doing, doing is so deeply ingrained in burnout that we’ve come to equate productivity to meaningful work?

Indeed, IMH psychologist Ms Kanthasamy shares with me. She recalls a case where her adolescent client’s mother felt irritated seeing her at home during the circuit breaker and not doing anything productive. In her own parenting experience, she has also felt like she wasn’t “doing enough” if she let her daughter watch Peppa Pig.  

Complementing societal and cultural factors, Ms Kanthasamy says a huge internal motivating factor for chasing productivity is the thought of getting a rewarding end result, like an achievement or better self-worth, for attaining a concrete outcome. 

Naturally, even in our downtime, our tendency is to do something, rather than to just be.

READ: Commentary: Sleeping more is essential to performing well at work and school

READ: Commentary: Putting in 50 hours while WFH, it’s a struggle to draw the line between work and home

WORK HARD, REST HARDER 

Perhaps the most effective solution to combat the culture of overwork is to turn rest into another goal we actively pursue, another item on the to-do list, another intentionally scheduled activity. 

Enter a German university offering grants to people who want to do absolutely nothing. According to British news site, The Independent, the University of Fine Arts in Hamburg is searching for people to take part in a project “examining laziness and lack of ambition”. 

To win one of three €1,600 (S$2,600) Euro scholarships, applicants have to convince the panel that they will be “inactive in a particularly interesting way”. 

It might seem like a tongue-in-cheek solution, but adopting its philosophy in our workplaces could be the start of solving burnout.

After all, we don’t have long-term solutions to burnout that don’t involve quitting one’s job or the rat race entirely – consequences that suggest we’ve already passed our breaking point.

At Shopee, its next step is to improve the sound insulation and overall ambience in its nap pods.

Cursory solutions, such as taking a few days off work, going on a staycation or building fancy nap pods in workplaces, also generally don’t address the root cause of burnout, says Ms Kanthasamy.

But she reminds me that an individual who’s more mindful and self-aware would usually know when to take a break before even reaching burnout. 

In that case, staycations or nap pods act as preventive measures, not solutions.

READ: Commentary: A necessity Singaporeans cannot afford – more sleep

READ: Commentary: I used to think a staycation was a poor alternative for being overseas. Then I took one

Making sure employees rest could include having “rest KPIs”, where the measure of success is how well you can unplug, do anything else but work, and be as unproductive as possible for the period of rest. 

Better yet, adopt a system of punishment, which Singaporeans seem naturally attuned to. If someone were remotely contactable during their leave, they should get penalised rather than commended. 

All this is easier said than done. Many of us still feel guilty for taking leave, even though it’s our entitlement. This mindset is what leads us to clear emails or check in with our colleagues while we’re on holiday to remain “on the ball”, often resulting in the need for another holiday to recuperate from said holiday. 

But when teams are sometimes staffed to the leanest degree possible to maximise profit, perhaps organisations too should also review how they treat human capital.

bored man

(Photo: Unsplash/Siavash Ghanbari)

According to Microsoft’s Work Trend Index Report, 37 per cent of respondents in Singapore cite increased rates of burnout over the past six months. 

“There is a need for greater flexibility and empathy, where companies can help employees create a distraction-free environment and be more flexible and empathetic in their delivery of work,” shares Rosalind Quek, the general manager of Modern Workplace at Microsoft Asia. 

For instance, she says Microsoft has partnered with Headspace to bring a curated set of mindfulness and meditation experiences, which will offer workers the ability to schedule ad-hoc or recurring time for mindfulness breaks anytime. 

But incorporating rest as a systemic solution ultimately involves more than change in policy or processes to shape culture. It also requires a fundamental change in mindset about how we view rest.

READ: Commentary: Coronavirus isolation a rare chance to catch up on sleep

READ: Commentary: The sandwiched generation, with kids and seniors, is staying home most days too in Phase 2

REST FOR THE SAKE OF REST

Quite evidently, the cure to burnout is an equally systemic culture of rest. 

Surveys tell us the obvious: Singaporeans lack sleep. In 2018, a YouGov survey showed that only 48 per cent of Singaporeans get seven to eight hours of sleep daily.  

Still, we continue to make sleep a secondary priority because staying awake to slog feels more intuitive.

To rest, we must first believe we deserve to rest – not because we’ve worked hard, nor because we want to gather energy for the road ahead, but simply because rest is necessary for a fulfilling life.

Nap sleep hammock

(Photo: Unsplash/Drew Coffman)

Hustle culture teaches us that we need to earn our rest. If we haven’t been working for 12 hours every day for a week, haven’t produced a remarkable piece of work, or haven’t finished that one task on our to-do list, then we don’t deserve to take a breather. 

We also see rest as a means to increase our productivity, so we can churn out more work in the long run. For instance, Shopee encourages its employees to rest in its nap pods to up their productivity. And sometimes the more persuasive argument for rest is ironically whether getting more sleep might land us a promotion.

READ: How one firm is upping productivity – by helping its staff to sleep

READ: Commentary: Getting more sleep might land you that promotion

While the long term benefits are clear, rest is important for its own sake, even if we don’t do anything productive with a well-rested body and mind. 

The pressure to be more productive after a period of rest ironically negates the point of letting your body and mind take a break. It only keeps the wheels whirring in the back of your mind, withholding you from a true state of rest. 

Importantly, the ability to rest shouldn’t be seen as a privilege only accorded to those who can afford to hit pause on work. 

“Rest is not a luxury. It’s a need, not a want. It’s a need for you to function,” reminds Ms Kanthasamy.

READ: Commentary: Millennials, the burnout generation

When society is able to embrace rest for its own sake by understanding its value on our bodies and minds, and even our relationships, rather than how it can make us productive, then perhaps we might finally make significant progress in eradicating the culture of burnout. 

We can only hope the fight to rest doesn’t exhaust us any further.

Grace Yeoh is a senior journalist at CNA Insider.

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Netizens laud 'kind angmo' who helped clean up incontinent elderly man in Geylang

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Many cockles of the heart were warmed following a kind act that was caught on video and shared on Facebook last week. 

Netizens have been heaping praise on a man who was seen helping an elderly man cross the road at Sims Avenue in Geylang. According to Facebook user Fei Cheong, the incident took place at 3am last Monday (Sept 28).

The caption on the Facebook post noted that the elderly man not only needed assistance to walk — he apparently needed help getting cleaned up too after dirtying his pants from incontinence. 

Fortunately, help was on hand. Identified as Gavin McCloy, the samaritan bought disposable underwear and some wet wipes for the elderly man. 

凌晨三点~芽笼25巷,一位好心的外国人 Gavin McCloy帮助一个老人过马路!老人已是半中风状态!小便失禁了!最后Gavin去小七店给他买了纸内裤消毒巾用物让老人换用!这个外国人就是值得表扬

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Dog bite lands woman in hospital, owner allegedly 'disappeared into thin air'

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More than a week after a bite from a stranger’s dog landed her in the hospital, one woman is appealing for the owner to stop ghosting her.

The victim, a 66-year-old retiree, was walking home after her morning swim on Sept 25 when she was bitten by the dog near Block 501 along Ang Mo Kio Avenue 8, Lianhe Wanbao reported.

“[The owner] was walking and looking at her phone while the dog looked around like it was looking for a spot to relieve itself,” she told the Chinese daily.

As she walked past the dog — which appeared to be a grey schnauzer — it suddenly attacked, biting her right arm.

“The woman had a fright and quickly pulled the dog away forcefully. When she did that, I cried from the pain.”

The dog owner, a woman who looked about 30, called an ambulance for her, but subsequently “disappeared into thin air” she said.

The dog owner has since been ignoring her calls and messages, she said, hoping that the owner can “step forward and take responsibility” for the incident.

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Internet starts reviewing Police Cantonment Complex as staycation spot on Google Maps for laughs

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Located conveniently right next to Outram Park MRT in the chic district of Tanjong Pagar, the Police Cantonment Complex is a modern mixed-use development that hosts both offices and lodgings — the latter of which is not at all meant to be a comforting place to stay in. 

Because they’re lock-ups. The cells are where police hold detainees who’ve been arrested for something or other as investigations commence. 

Being a government complex that’s open for ratings on Google as a venue, the internet, in all its sardonic disposition, have been posting satirical reviews since last year with appraisals that treat the cells like holiday retreats. 

“Got arrested, lock-up was spacious and clean,” wrote one reviewer in December 2019. “Overall good experience. Would get arrested by them again for sure,” he added, leaving a 10/10 rating. 

The joke-y reviews were then spotted by a Facebook user, who screengrabbed them and posted the list this morning (Oct 5). 

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Daily roundup: Netizens laud 'kind angmo' who helped clean up incontinent elderly man in Geylang – and other top stories today

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 Stay in the know with a recap of our top stories today.

1. Netizens laud ‘kind angmo’ who helped clean up incontinent elderly man in Geylang

Gavin McCloy said he had been sipping on a honey lemon drink at the 25 Food Loft coffee shop when he saw an old man walking slowly and stumbling on the road… » READ MORE

2. Woman caught filling basket with samples from vending machine at AMK Hub

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LTA studying use of smartphone screens to display information from new ERP unit: Amy Khor

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SINGAPORE: The Land Transport Authority (LTA) is studying whether data from the new on-board unit (OBU) in vehicles can be pushed to smartphones, allowing them to be used as an alternative display screen for electronic road pricing (ERP) information.

This is a “possible future upgrade” for the OBU, said Senior Minister of State for Transport Amy Khor in Parliament on Monday (Oct 5). 

It was announced last month that installation of the OBU – replacing the current in-vehicle units (IU) – will start in the second half of 2021. These will be used when Singapore switches to the satellite-based next-generation ERP system in mid-2023.

Dr Khor said authorities are consulting workshops and authorised motor vehicle agents on how best to install the OBUs. 

“For example, the OBU display unit can be installed in cars such that the blockage of the windscreen is very minimal, and can be folded away,” she said. 

“As for what to show on the display unit, indeed it should not be distracting and affect safety. LTA intends to present a few options to gather public feedback. For example, the display can be kept black most of the time, and only display ERP charges paid when a transaction is effected.”

READ: New ERP units to be installed from second half of 2021; no change yet to congestion pricing framework

Dr Khor was responding to questions from several Members of Parliament who asked whether the design of the OBU can be improved, whether the screen will be distracting for motorists and whether the majority of its functions can be replaced by a smartphone in future.

SECURITY FEATURES, OPERATIONAL CONCERNS

Explaining the design of the unit, Dr Khor said the Cyber Security Agency of Singapore had advised that the core charging transactions and ERP data must be “safely and securely processed with high assurance”.

The OBUs have therefore been designed to “uphold the necessary protection for such purpose”, with security features superior to that of a mobile phone, she noted. 

The size of the OBU is only “slightly larger” than the current IU, Dr Khor said.

She added that with the exception of motorcycles, the processing unit in vehicles will be installed below the dashboard and separated from the display unit on the windscreen because of heat concerns.

“This is necessary because the OBU uses Global Navigation Satellite Technology and is really a little computer,” she explained.

“There will be safety and reliability issues to leave the processing unit on the dashboard when vehicles with enclosed spaces are parked under the hot sun, similar to how we will not expose our smartphones that same way.”

new unit in cars

The new on-board unit for vehicles that are not motorcycles. (Photo: LTA)

Dr Khor also pointed to possible operational issues with the use of smartphones. 

“Motorists need to remember to bring their smartphones, ensure it is sufficiently charged, is connected to the cellular network, and the ERP payment app is launched throughout the journey,” she said. 

“There are bound to be numerous unintended failed transactions and inconveniences caused. Hence, LTA concluded that it is better to process payments through a dedicated and integrated OBU, similar to today’s in-vehicle unit (IU).”

READ: New ERP units: Transport Minister Ong Ye Kung addresses 7 common questions from motorists

Dr Khor said that for the new ERP system to be implemented smoothly, standardised display screens would have to be used. 

She pointed to the urgency of putting the next-generation ERP into place, noting that with the existing gantry-based system reaching the end of its operational life, maintenance is increasingly difficult and expensive. 

“Let the system stabilise, we will look at (the use of smartphones) and then when it is possible, we’ll be able to offer it to the motorists and they can replace their display unit. And for new car owners, they can actually opt for that in future,” she added.

READ: The new tech driving traffic on Singapore’s roads

Responding to Sengkang GRC MP He Ting Ru who asked whether public consultation was done on the design of the OBUs, Dr Khor said there were “practical constraints” in doing so.

Noting there is currently no similar system in the world, the Senior Minister of State said that LTA was contractually bound after the tender was awarded. 

“(LTA) could have specified that the winning tenderer has to conduct a major public consultation exercise, and make significant changes to the design to take in public feedback, but that will add significant uncertainty which will delay the project and push up the tender prices,” she said. 

Ms He later asked whether “greater flexibility” could be afforded for future tenders, given the rapid advancements in technology. 

Dr Khor said the Government is mindful of possible technological advancements. 

She added that there is room for consultation in the project, noting the appointed contractor had conducted internal consultations as well as engaged the Nanyang Technological University to conduct a “human factor study” on what should be included in the graphical user interface, including studying the safety of the display for drivers. 

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No domestic workers allowed? Spa responds to accusations of refusing service to maid

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What was meant to be a well-deserved R&R at a spa for a domestic helper in Singapore quickly turned sour when her employer was allegedly informed by the establishment that they would not serve her as “no domestic workers [are] allowed”.

This was despite the fact the spa had listed work pass holders under those eligible for the service, and that the employers had informed the spa a month in advance that they had purchased the package for their helper.

Bellecare, the spa in question, was quickly put on blast on various social media websites such as Facebook and Reddit on Saturday (Oct 3) by the employer and their friend.

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Teen who slapped mum repeatedly in TikTok video is sorry, says school

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The hot-headed youngster who had Singaporeans riled up after he slapped his own mother in a TikTok video is “sorry for what he had done”, his school has said.

Surveillance footage of the violent incident surfaced online yesterday (Oct 4) on Facebook, garnering over 2,900 shares at the time of writing.

The clip appeared to be a repost of a TikTok video by a now-defunct user, @rainbowcontent. It is not clear how the user obtained the footage.

In the shocking three-minute video, the teen, who remains unidentified, was shown hitting the woman on the head after she said she could not give him more money as she “didn’t have more” and was “powerless”.

He also slapped her repeatedly and swore at her as she sat on the floor, seemingly attempting to assemble some white storage containers.

The woman protested, telling the boy: “I’m doing things for you, you must still appreciate.”

But he continued to hit her and warned her not to “talk back”.

“I tell you how many times already,” he added, pointing a finger at her face.

The video cut off after the woman asked the boy, “Then how you treat Mummy?”

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Singapore’s retail sales fall again in August, but at slower pace amid demand for cars

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SINGAPORE: Retail sales in Singapore fell by a slower pace of 5.7 per cent year-on-year in August, amid strong demand for new and used cars, said the Department of Statistics (SingStat) on Monday (Oct 5).

This is an improvement from July’s 8.5 per cent decline.

Excluding motor vehicles, retail sales dropped 8.4 per cent year-on-year, data released by SingStat showed.

Compared to the previous month, seasonally adjusted retail sales rose 1.4 per cent in August. Without motor vehicle sales, the increase was 0.1 per cent.

Retail sales August 2020

The estimated total retail sales in August 2020 was about S$3.4 billion, of which 10.9 per cent was from online retail sales.

READ: The future of retail after COVID-19

Online sales in the computer and telecommunication equipment, furniture and household equipment, as well as supermarkets and hypermarkets industries made up 46.7 per cent, 23.5 per cent and 11.7 per cent of the total sales of their respective industry.

Most retail industries continued to see a decline in August, including department stores, which saw a 35.3 per cent drop in sales. Sales of cosmetics, toiletries and medical goods (-29 per cent) and apparel and footwear (-28.6 per cent) also declined.

Sales in the motor vehicles industry rose by 12.1 per cent amid strong demand for both new and used cars.

Other industries that recorded growth include: Supermarkets and hypermarkets (21.9 per cent), furniture and household equipment (18.7 per cent) and computer and telecommunications equipment (16.4 per cent).

This was due to the higher demand for groceries, household appliances and computers due to employees adopting work-from-home arrangements, SingStat said.

READ: Commentary: COVID-19 a chance for F&B to finally go green

LARGER DECLINE FOR THE FOOD AND BEVERAGES SECTOR

The food and beverage sector reported a steeper 28.6 per cent year-on-year drop in sales, after food caterers stopped providing food for a majority of foreign worker dormitories from August.

Total sales for food and beverages services was estimated at S$665 million, with online sales making up an estimated 20.6 per cent, SingStat said.

F&B retail sales August 2020

Food caterers registered the highest fall at 70.6 per cent. This was due to lower demand for food catering, as a result of restrictions on large-scale events and gatherings.

The turnover of restaurants (-32.2 per cent), cafes, food courts and other eating places (-17.6 per cent), as well as fast food outlets (-10.9 per cent) also fell during this period.

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5-person limit for gatherings could be removed, but all must cooperate to keep guard up: Gan

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SINGAPORE – There can be more easing of pandemic control measures, including the limit of five people for social gatherings, if everyone can work together and keep their guard up, Health Minister Gan Kim Yong said in Parliament on Monday (Oct 5).

Allowing larger groups to meet would allow bigger families or groups of friends to meet and have meals together, he said in response to questions from several MPs on the loosening of Covid-19 rules here.

Singapore has gradually eased some of its pandemic control measures over the past few months, leading some to question when the cap of five people for social activities – especially when eating out together – would be lifted.

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