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While Mr Al Wu was working at home in June, an Instagram advertisement for an adjustable-height desk caught his eye.
Convinced by the sleek photos and rave reviews, he placed an order on the website, Bikkuri Shop.
But the delivered product – costing about $70 – did not work as advertised, Mr Wu told The Straits Times. More than two months and dozens of e-mails to the vendor later, he has yet to receive the product exchange he was promised.
“They asked for cash on delivery, so there’s not much I can do. I didn’t have that level of caution,” said the 44-year-old researcher, who rarely shops online.
Such encounters with online sellers are not uncommon, according to a survey published by the Competition and Consumer Commission of Singapore (CCCS) yesterday.
It found that over a three-month period, about two-thirds of consumers encountered unfair practices on online platforms.
False claims relating to discounts or benefits, limited time deals and scarcity of goods or services were the top complaints.
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