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SINGAPORE – Singapore’s fourth telecoms company TPG Telecom sparked a war of words after accusing market leader Singtel of blocking number-porting requests from subscribers looking to switch.
TPG, which launched mobile number-porting on Feb 5, said in a Facebook post on Friday afternoon (Feb 28) that Singtel had “repeatedly denied all valid porting requests to TPG”.
Porting allows customers to keep their existing numbers when switching mobile plans from one telco to another.
“This affects consumers’ freedom of choice and we have raised your concerns to the relevant authorities. We seek your understanding and patience in this matter,” TPG added.
Singtel refuted TPG’s accusations in a post on its Facebook page a few hours later.
It said testing of the porting system had been completed successfully and Singtel, StarHub and M1 had written collectively to TPG on Feb 10 to say that all three telcos would support mobile number-porting when TPG launches its commercial service.
“To our knowledge, they have not launched their commercial service,” Singtel said in its post.
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