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SINGAPORE – Budget carrier Scoot apologised to its customers on Tuesday (Aug 25) for sending out a mass e-mail in which it asked passengers to take a Covid-19 test to confirm that they are virus-free before they can travel to China.
Singapore Airline’s low-cost arm clarified that the e-mail was meant only for passengers who had booked a flight onboard TR100, which will depart from Singapore to Guangzhou at 5.15am on Sunday.
Instead, the e-mail was sent to customers who were booked on other flights.
“Scoot is currently investigating the matter and will provide an update on the findings when possible. For now, it has been established that there was no data breach or leak of personal information,” a Scoot spokesman said on Tuesday afternoon.
The travel requirements mentioned in Scoot’s e-mail, which was sent out earlier that same day, said that passengers departing from Singapore to China must take a nucleic acid test to confirm that they are negative for Covid-19 within five days before their flight.
As this requirement kicks in from Friday, it would apply to flight TR100.
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