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With the launch of SmartSupport Lite from StarHub, even those on the telco’s cheapest, no-contract, SIM-only plans can be assured of device care even if they had purchased their phones from other local authorised dealers.
SmartSupport was introduced in 2013 by StarHub in Singapore as a mobile phone after-sales support service in collaboration with Asurion.
The new SmartSupport Lite service is an extension of SmartSupport, which is a popular add-on among customers.
How it works
For S$8 a month, users need only to subscribe to SmartSupport Lite via the My StarHub App on their mobile phones in less than 10 minutes. They will receive confirmation within seven days if they have been successful.
Upon successful activation of SmartSupport Lite, for any reason and at any time, customers can raise a swap request through a dedicated hotline, which operates round the clock (24/7 hotline -800 852 6030 or +65 6822 2255).
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