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Singtel is investigating how a customer’s mobile line was allegedly terminated by a scammer posing as him.
In a Facebook post on Sunday night, Mr Dave Tai detailed how he suddenly found his mobile line with Singtel terminated by someone who claimed to be running a scam known as SimSwap.
The scammer claimed to have hacked the telco and retrieved Mr Tai’s personal details from its records, including his address.
He demanded that Mr Tai provide a code to him, and assist in the scheme by facilitating transactions in bitcoin.
In his post, Mr Tai appeared to be convinced the scammer had accessed Singtel’s customer database. He warned the public to be careful as he felt the telcos had been compromised.
He wrote: “Without my number, I cannot even access SingPass or change any of my passwords.
“What’s even scarier is that the telco’s official communication channels can become part of a scammer’s tool.”
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