Singtel

Singtel free mobile data waiver for fibre broadband customers has been extended to Sunday, 4 Dec. More details in their latest update

Singtel

Update at 1.30am: About 20% of our fibre broadband services have been restored. Our engineers are still working towards full resolution.

We apologise for the inconvenience caused and seek your further patience.

Our next update will be at 7am.

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Update at 11:55pm: As our engineers are still working to resolve our fibre broadband issues, we will be extending our offer of local mobile data waivers until service is restored.

To clarify, these two groups of customers will have their mobile data waived.

1. Singtel postpaid mobile subscribers who are also Singtel fibre broadband subscribers

2. Singtel postpaid mobile subscribers with same billing addresses as the fibre broadband subscriber

Do note that the mobile data waivers will be applied in your next bill.

We regret and apologise for the inconvenience caused and thank our customers for their patience.

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Update at 7:50pm: Singtel’s engineers have been working tirelessly since this morning to resolve our fibre broadband issues which have regrettably, caused islandwide disruption. This has affected our residential customers and some business customers.

We are currently still investigating why our servers cannot assign IP addresses to our customers’ modems to enable broadband connectivity.

So far, while we have ascertained that the service disruption is not due to a DDoS attack, we are not ruling out other plausible causes.

We will be working with our vendors throughout the evening and overnight to isolate the problem and get our broadband services up and running again.

Meanwhile, affected customers who are also Singtel postpaid mobile subscribers have been advised to use their Singtel mobile broadband. Charges for such use of local mobile data will be waived.

Our TV, mobile and fixed line services are not affected. Fans can still catch their Premier League and other football matches on Singtel TV tonight.

We regret and apologise for the inconvenience caused and thank our customers for their patience.

Further updates will be available on our Facebook page.

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Media Statement/Update at 4.20pm: At about 8.45am this morning, our fibre broadband customers started experiencing difficulties accessing their services.

Our engineers and specialists have been onsite since and are still working to resolve the issue.

In the meantime, we are offering local mobile data waivers for today to affected customers who are also Singtel postpaid mobile customers.

We sincerely apologise for the inconvenience caused.

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Update at 1:30pm: As our engineers continue working to resolve our fibre broadband outage issues, we advise affected customers who are also Singtel postpaid mobile subscribers to use their Singtel mobile broadband in the meantime. We will waive their Singtel mobile data charges for today. We apologise for the disruption and thank you once again for your patience.

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Update at 11:55am: We regret to inform that some customers may still be experiencing difficulties accessing their fibre broadband services. Our engineers are still investigating the cause behind this. Please bear with us as we try to resolve the problem. Thank you once again for your patience.

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Some customers may be experiencing difficulties accessing their Fibre Broadband services. Our engineers are working to resolve the problem. Thank you for your patience.

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