Singapore Post to trial smart letterbox system as online shopping surges

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Singapore Post delivered a record volume of e-commerce packages over the circuit breaker period, as store closures forced consumers to shop online.

Together, the postal service and courier arm Speedpost handled three million e-commerce items in May, a 50 per cent increase over the same month last year, Mr Vincent Phang, SingPost’s Singapore head and chief executive of postal services, told The Straits Times.

The reopening of bricks-and-mortar stores has not led to a significant drop in deliveries, indicating a permanent shift in consumer behaviour that is accelerating the growth of e-commerce in Singapore, he said in an interview.

The Covid-19 pandemic has thus made the need to revamp the postal infrastructure more urgent, he said.

To kick-start this effort, SingPost will be conducting a public trial of its smart letterbox system in the coming months.

Instead of individual letterboxes, this system entails a central machine that stores and dispenses mail and small packages.

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