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SINGAPORE – Singapore Airlines (SIA) could not retain its crown as the best airline in 2020, slipping a spot to No. 2 behind Air New Zealand, according to airline safety and product rating review website AirlineRatings.
Even so, SIA snagged the Best First Class Airline accolade.
This is the sixth time Air New Zealand has been given the top award, with airlines assessed based on a range of factors including safety, environmental leadership and motivation of its staff.
Released on Monday (Nov 25), the list was the verdict of a judging panel of seven editors with more than 200 years of industry experience combined.
AirlineRatings, an Australia-based website that started in 2013, said that to be named in its top 10 list, airlines must achieve a seven-star safety rating and demonstrate leadership in innovation for passenger comfort.
The site said Air New Zealand’s win was impressive, given its relative size when compared with other international brands such as SIA, Qantas and Cathay Pacific.
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