Passenger refuses to leave Grab taxi for an hour over promo code dispute

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A Grab driver had an unfortunate encounter with a female passenger who refused to leave his car for an hour.

Stomp contributor Stanley, a fellow Grab driver, shared the video and driver’s account of what happened from his Facebook chat group SG GrabCar & Uber Drivers.

According to the driver, Eugene Tan, he had driven her to her destination at Block 327C Anchorvale Road and ended the trip just before reaching.

She then started kicking up a fuss about a $15 promo code that Grab was offering riders that she had not keyed in and accused him of ending the trip early so that she could not key it in.

The driver then explained to her that she needed to key in the code before booking her ride but she remained adamant and refused to leave the car, calling him a “smart alec”.

Not knowing what to do, Eugene called the Grab corporate office and passed the phone to the woman who then demanded whoever was on the line call her directly on her mobile.

She then continued to shout and interrupt Eugene’s conversation on the phone.

When he mentioned the police, she quickly decided it was better for her to call them herself and spoke to the police while he was on the line with the corporate office.

She claimed that the driver had purposely ended her booking in order to get more bookings.

According to Eugene’s post in the Facebook chat group, she remained in his car for an hour.

He wrote:

“Police activated, waste of public resources. Isn’t this [a] rider from hell?”

Watch the exchange in the video below.


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Wednesday, June 15, 2016 – 18:00
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