VIENNA: Singapore and Austria on Wednesday (Oct 17) inked a partnership that will bolster the exchange of information and best practices in key areas of digitalisation and information and communications technology (ICT).

The Memorandum of Understanding (MOU), which will cover digitalisation strategies for businesses among other things, was signed by Singapore’s Communications and Information Minister S Iswaran and Austria’s Federal Minister of Digital and Economic Affairs Margarete Schramboeck at the Federal Chancellery in Vienna.

Prime Minister Lee Hsien Loong, who is in the Austrian capital for a one-day official visit, witnessed the signing, alongside Austrian Federal Chancellor Sebastian Kurz.

The new partnership will facilitate cooperation in areas like the digital economy and digitalisation strategies, which include solutions for small- and medium-sized enterprises, help for start-ups and the development of industry technology roadmaps.

It is also set to promote information-sharing in other aspects such as digital government, electronic commerce and digital trade, as well as the related regulatory approaches to emerging technologies like blockchain.

The MOU follows discussions between officials earlier this year, with both countries recognising the growing importance of digitalisation for businesses and government, which holds opportunities for greater bilateral cooperation.

SINGAPORE: Two members of the public received the Singapore Police Force’s public spiritedness award on Wednesday (Oct 17) for helping the police detain upskirt video suspects in separate cases.

In the first incident, which happened on Sep 19, Mr Yusman Yusoff was at the linkway between Toa Payoh MRT station and the bus interchange at about 7.20pm when he saw a man holding his mobile phone in a tilted position near a woman. 

Mr Yusman alerted the Public Transport Security Command (TransCom) officers patrolling the station.

The suspect, 23, was later arrested, said the police in a media release.

The second incident happened on Oct 3 at Hougang MRT station. 

Mr Yap Zuo Peng was on an escalator at about 8.50pm when he saw a man placing his mobile phone underneath a woman’s skirt, said the police. 

Mr Yap approached the man and detained him at the station before alerting the police, authorities added.

“Mr Yusman’s and Mr Yap’s willingness to step forward to assist the victims, leading to the arrest of the suspects was commendable,” said Assistant Commissioner of Police Koh Wei Keong who presented the awards. 

“Such acts go a long way to help deter crime on the public transport network,” he added.

SINGAPORE: Even before his invention is available for purchase, there has been a deluge of interest from around the world.

CNA Insider’s story last month about 26-year-old Kevin Chiam’s special cooking tools for the blind, designed to protect the visually impaired from injuries in the kitchen, has reached more than five million people.

READ AND WATCH: Young designer invents kitchenware for the blind, but struggles to bring it to market

And the responses include not only requests to buy his kitchenware for family, friends and colleagues but also support in terms of crowdfunding, marketing, mentorship, professional advice as well as logistics and distribution, he said.

But as an indication of the challenges that inventor-entrepreneurs like him face in Singapore, the commercial development of his set of kitchen utensils, called Folks, could still take “anywhere from months to perhaps a year or over”, he reckoned.

“Quality and functional checks are necessary to ensure that the products perform at the desired level. Marketing and distribution are also potential challenges that affect the product reach,” explained the designer.

The complications involved in manufacturing and bringing a project to the market – even one that could help a community worldwide – have been an issue for him, despite his best efforts to find suitable manufacturers to produce his business concept.

And it is a struggle others have faced here in creating a range of innovations, from square milk bottles to a drinks machine and high-tech thermal sensors to gadgets for niche pastimes, as the series Made in Singapore discovers.

Many of them have now made a success of their creations, even if users may not be aware of their home-grown origins. But it took hardship, sacrifice, risks, time and some luck to overcome the problems, rejections and failures.

LACK OF FUNDING

One of the biggest challenges is a lack of funding, according to Mr Chiam and Ms Esther Wang, the founder and chief executive officer of Joytingle, a health education company that explains healthcare concepts to children through play.

Joytingle’s flagship product is Rabbit Ray, an educational tool for teaching children about vaccination, blood-taking and how an intravenous drip is set up, which can reduce their anxieties about needles and hospitals.

The company, which started in 2012 and was “largely self-funded”, has customers in 10 countries now. But it took four years of product development – and a lot of rejection – before Ms Wang’s patient engagement bunny became a reality.

“At that time, not a lot of people saw the potential that I saw. Moreover, in Singapore, most investors would favour ICT, electronics and telecommunication-based products,” said the 30-year-old, who went without a regular salary for that period.

She had to forgo holiday trips with friends and other material comforts, but was at a stage in her life where she could “afford to take this risk”.

As her peers moved ahead in their lives, however, she asked herself whether it was worth it.

“When I was left with my last S$8,000 in my bank, in front of me there were two choices: The first choice was to cut my losses … or the second choice, which I preferred, was to press on,” she said.

“My mum told me, ‘There are many people who want Joytingle to succeed. And they want to use Rabbit Ray. Don’t give up.’ And that gave me the motivation to continue.”

Eventually, she found investors, and it also helped to have mentors like Ms Renee Xavier, the founder of Alpha & Omega Law Corporation. “Esther’s quite an amazing person. She’s able to just get up and go again,” said the lawyer.

“We helped her with her patent. Patenting is an expensive journey. We taught her how to make it less expensive … and she worked really hard. So it was a real pleasure working with her because we could see that she was doing her best.”

In Mr Chiam’s case, he has joined competitions – like the Singapore Creative Awards launched this year – to gain recognition. And about 10 of his projects have won awards.

“Winning a competition definitely gives you the opportunity in terms of exposure if, let’s say, there are potential investors who are interested,” said the designer, who developed his cooking tools in his final year at the National University of Singapore.

“But it’s not often the case.”

One reason that finances remain a limitation is the Singapore environment for start-ups.

Dr Yen Ching Chiuan, co-director of the Keio-NUS CUTE (Creating Unique Technology for Everyone) Centre, said: “(Design students) always face some problems because … the market is small. It’s not like in China. The investor is also much more conservative.”

MANUFACTURING WOES

Finding a suitable manufacturer here can also be as hard as obtaining investments – including, as Ms Wang put it, finding one that would “regard your product with the respect it deserves”.

“Most manufacturing firms are very used to large orders – big manufacturing runs, half a million units,” she said. That would make it challenging for entrepreneurs like her.

So it was a “great breakthrough” when she found a company that “understood (her) product’s intention” and was willing to work with her.

While she recognised that Singapore has a good manufacturing base – “that’s how we started in the 1960s and 70s” – she felt that the move towards a knowledge-based economy has affected the industry.

“To be a truly innovative country … we also need an ecosystem of people who can build (products). We need these local manufacturers,” she said.

She noted that high manpower and land costs are a reality that factory operators must confront, so she understood why there has been relocation overseas.

“But I’d say that Singapore manufacturers offer you the advantage of better quality control, better intellectual property protection and faster response time,” she said, explaining why she chose a domestic production line.

“If there’s any issue when we’re building a product, I could be there in 30 minutes instead of … having to take a plane.”

Mr Chiam agreed that there was an “industrial gap locally”, which he identified as “the most difficult part” in trying to commercialise his cooking set.

Countries like China and Vietnam have the space and are “more vibrant’ manufacturing centres, he said. “So there’s this limitation in terms of distance … (or) whether you’re able to get certain materials (if manufactured in Singapore).”

Mr Grey Tan, the co-founder and CEO of TinyMos, was one who faced problems during the manufacture of his invention, Tiny1, which is said to be the world’s smallest astronomy camera.

His design house partner chose a cheap set of electronics that did not support all the software requirements, which meant having to redesign the camera’s hardware electronics from scratch. “That really threw us off our timeline,” said the 28-year-old.

After the redesign the company found that there was interference with the wireless components as well.

“Those problems had to be fixed by specialised technicians who weren’t available in Singapore. We had to fly the whole chip to Taiwan (for) the antenna manufacturer to get those things sorted out,” he added.

“Once the problem was solved, (we then) had to buy new components that took weeks to arrive … So there were a lot of cascading technical challenges that we had to overcome to make the camera come to life.”

DIVERSE STRUGGLES OF START-UPS

While Mr Tan and his team may have expected the making of an astro-camera to be complex, one thing that caught them off guard was the naysayers reacting to the company’s crowdfunding effort on the Kickstarter platform.

“We realised that on Reddit, there was a thread called ‘Shitty Kickstarter’ and … there were a lot of detractors saying that this is a fraud and we’re making fraudulent claims. And that got the team quite down,” he recounted.

His team tried to ignore the problem at first, but because it was a popular thread, it got to a point where they had to put out answers to questions people had about the funding campaign.

“I guess we were quite naive at the time,” admitted Mr Tan. “It never even crossed our mind that people would (denigrate) a product idea on crowdfunding.”

According to Mr Faruq Marican, the CEO and co-founder of Popsical, running a start-up is like “going from euphoria to sheer terror – you’re never really in between – and that’s the hardest part”.

“You can’t take time to enjoy the success or the traction,” said the 31-year-old. “The next day, you could face a terrible situation.”

His company created a streaming karaoke set that weighs 150 grammes, is shaped like a doughnut and fits in the palm of one’s hand. Through an app, it gives users access to an online library of more than 100,000 songs.

A week before the device was to be shipped, however, a bug caused the music to come out of only one side of the speakers it would be plugged into, he recalled. Trying to fix it resulted in another bug.

“It was something that we totally didn’t foresee happening … (and) something that we didn’t even know we could solve. And if we were to ship that product, we would’ve been dead in the water,” he said.

“No one would want to use it ever again.”

But the company had an engineer who “recognised the gravity of the situation”, got to work and figured out a solution. “So that support structure is super important,” added Mr Marican.

“You need talented people to help you solve these issues. And you need to be able to solve them with a steady hand … You can’t really let that terror get to you – you just have to keep powering through.”

RESOLVE IN THE FACE OF REJECTION

Patience and resolve is needed, as Mr Tushar Mohan, the co-founder of CEO of Souschef, has also demonstrated.

He took about four years to create a customisable beverage dispenser – a digital bartender – only to find that the industry might not be as keen to automate as he is.

After a bubble tea deal in Malaysia fell through, his company reached out to bubble tea shops in Singapore, but to no avail. “We’ve had clients who’d reject us just because we were new,” said the 25-year-old.

Their reaction did not surprise Mr Alex Crompton, the managing director of Entrepreneur First Singapore, which helps start-ups. “You have to be prepared for 90 per cent of the people who’re supposed to say yes (to) say no,” he said.

“Tushar has been through that cycle, but he’s an incredibly resilient person. The lengths that he is willing to go to make it work is beyond what I’ve seen in many, many people.”

In April, Souschef reached out to Gong Cha and got a positive response this time.

Mr Andy Oh, the chief operating officer of the bubble tea chain in Singapore, said: “This digital bar is only the very first step in our very ambitious plan to automate … We want to maintain the consistent quality, so this kind of auto-dispenser will come in handy.”

The series Made in Singapore tells the stories of eight inventors and their inventions. Watch it here.

SINGAPORE: Even before his invention is available for purchase, there has been a deluge of interest from around the world.

CNA Insider’s story last month about 26-year-old Kevin Chiam’s special cooking tools for the blind, designed to protect the visually impaired from injuries in the kitchen, has reached more than five million people.

READ AND WATCH: Young designer invents kitchenware for the blind, but struggles to bring it to market

And the responses include not only requests to buy his kitchenware for family, friends and colleagues but also support in terms of crowdfunding, marketing, mentorship, professional advice as well as logistics and distribution, he said.

But as an indication of the challenges that inventor-entrepreneurs like him face in Singapore, the commercial development of his set of kitchen utensils, called Folks, could still take “anywhere from months to perhaps a year or over”, he reckoned.

“Quality and functional checks are necessary to ensure that the products perform at the desired level. Marketing and distribution are also potential challenges that affect the product reach,” explained the designer.

The complications involved in manufacturing and bringing a project to the market – even one that could help a community worldwide – have been an issue for him, despite his best efforts to find suitable manufacturers to produce his business concept.

And it is a struggle others have faced here in creating a range of innovations, from square milk bottles to a drinks machine and high-tech thermal sensors to gadgets for niche pastimes, as the series Made in Singapore discovers.

Many of them have now made a success of their creations, even if users may not be aware of their home-grown origins. But it took hardship, sacrifice, risks, time and some luck to overcome the problems, rejections and failures.

LACK OF FUNDING

One of the biggest challenges is a lack of funding, according to Mr Chiam and Ms Esther Wang, the founder and chief executive officer of Joytingle, a health education company that explains healthcare concepts to children through play.

Joytingle’s flagship product is Rabbit Ray, an educational tool for teaching children about vaccination, blood-taking and how an intravenous drip is set up, which can reduce their anxieties about needles and hospitals.

The company, which started in 2012 and was “largely self-funded”, has customers in 10 countries now. But it took four years of product development – and a lot of rejection – before Ms Wang’s patient engagement bunny became a reality.

“At that time, not a lot of people saw the potential that I saw. Moreover, in Singapore, most investors would favour ICT, electronics and telecommunication-based products,” said the 30-year-old, who went without a regular salary for that period.

She had to forgo holiday trips with friends and other material comforts, but was at a stage in her life where she could “afford to take this risk”.

As her peers moved ahead in their lives, however, she asked herself whether it was worth it.

“When I was left with my last S$8,000 in my bank, in front of me there were two choices: The first choice was to cut my losses … or the second choice, which I preferred, was to press on,” she said.

“My mum told me, ‘There are many people who want Joytingle to succeed. And they want to use Rabbit Ray. Don’t give up.’ And that gave me the motivation to continue.”

Eventually, she found investors, and it also helped to have mentors like Ms Renee Xavier, the founder of Alpha & Omega Law Corporation. “Esther’s quite an amazing person. She’s able to just get up and go again,” said the lawyer.

“We helped her with her patent. Patenting is an expensive journey. We taught her how to make it less expensive … and she worked really hard. So it was a real pleasure working with her because we could see that she was doing her best.”

In Mr Chiam’s case, he has joined competitions – like the Singapore Creative Awards launched this year – to gain recognition. And about 10 of his projects have won awards.

“Winning a competition definitely gives you the opportunity in terms of exposure if, let’s say, there are potential investors who are interested,” said the designer, who developed his cooking tools in his final year at the National University of Singapore.

“But it’s not often the case.”

One reason that finances remain a limitation is the Singapore environment for start-ups.

Dr Yen Ching Chiuan, co-director of the Keio-NUS CUTE (Creating Unique Technology for Everyone) Centre, said: “(Design students) always face some problems because … the market is small. It’s not like in China. The investor is also much more conservative.”

MANUFACTURING WOES

Finding a suitable manufacturer here can also be as hard as obtaining investments – including, as Ms Wang put it, finding one that would “regard your product with the respect it deserves”.

“Most manufacturing firms are very used to large orders – big manufacturing runs, half a million units,” she said. That would make it challenging for entrepreneurs like her.

So it was a “great breakthrough” when she found a company that “understood (her) product’s intention” and was willing to work with her.

While she recognised that Singapore has a good manufacturing base – “that’s how we started in the 1960s and 70s” – she felt that the move towards a knowledge-based economy has affected the industry.

“To be a truly innovative country … we also need an ecosystem of people who can build (products). We need these local manufacturers,” she said.

She noted that high manpower and land costs are a reality that factory operators must confront, so she understood why there has been relocation overseas.

“But I’d say that Singapore manufacturers offer you the advantage of better quality control, better intellectual property protection and faster response time,” she said, explaining why she chose a domestic production line.

“If there’s any issue when we’re building a product, I could be there in 30 minutes instead of … having to take a plane.”

Mr Chiam agreed that there was an “industrial gap locally”, which he identified as “the most difficult part” in trying to commercialise his cooking set.

Countries like China and Vietnam have the space and are “more vibrant’ manufacturing centres, he said. “So there’s this limitation in terms of distance … (or) whether you’re able to get certain materials (if manufactured in Singapore).”

Mr Grey Tan, the co-founder and CEO of TinyMos, was one who faced problems during the manufacture of his invention, Tiny1, which is said to be the world’s smallest astronomy camera.

His design house partner chose a cheap set of electronics that did not support all the software requirements, which meant having to redesign the camera’s hardware electronics from scratch. “That really threw us off our timeline,” said the 28-year-old.

After the redesign the company found that there was interference with the wireless components as well.

“Those problems had to be fixed by specialised technicians who weren’t available in Singapore. We had to fly the whole chip to Taiwan (for) the antenna manufacturer to get those things sorted out,” he added.

“Once the problem was solved, (we then) had to buy new components that took weeks to arrive … So there were a lot of cascading technical challenges that we had to overcome to make the camera come to life.”

DIVERSE STRUGGLES OF START-UPS

While Mr Tan and his team may have expected the making of an astro-camera to be complex, one thing that caught them off guard was the naysayers reacting to the company’s crowdfunding effort on the Kickstarter platform.

“We realised that on Reddit, there was a thread called ‘Shitty Kickstarter’ and … there were a lot of detractors saying that this is a fraud and we’re making fraudulent claims. And that got the team quite down,” he recounted.

His team tried to ignore the problem at first, but because it was a popular thread, it got to a point where they had to put out answers to questions people had about the funding campaign.

“I guess we were quite naive at the time,” admitted Mr Tan. “It never even crossed our mind that people would (denigrate) a product idea on crowdfunding.”

According to Mr Faruq Marican, the CEO and co-founder of Popsical, running a start-up is like “going from euphoria to sheer terror – you’re never really in between – and that’s the hardest part”.

“You can’t take time to enjoy the success or the traction,” said the 31-year-old. “The next day, you could face a terrible situation.”

His company created a streaming karaoke set that weighs 150 grammes, is shaped like a doughnut and fits in the palm of one’s hand. Through an app, it gives users access to an online library of more than 100,000 songs.

A week before the device was to be shipped, however, a bug caused the music to come out of only one side of the speakers it would be plugged into, he recalled. Trying to fix it resulted in another bug.

“It was something that we totally didn’t foresee happening … (and) something that we didn’t even know we could solve. And if we were to ship that product, we would’ve been dead in the water,” he said.

“No one would want to use it ever again.”

But the company had an engineer who “recognised the gravity of the situation”, got to work and figured out a solution. “So that support structure is super important,” added Mr Marican.

“You need talented people to help you solve these issues. And you need to be able to solve them with a steady hand … You can’t really let that terror get to you – you just have to keep powering through.”

RESOLVE IN THE FACE OF REJECTION

Patience and resolve is needed, as Mr Tushar Mohan, the co-founder of CEO of Souschef, has also demonstrated.

He took about four years to create a customisable beverage dispenser – a digital bartender – only to find that the industry might not be as keen to automate as he is.

After a bubble tea deal in Malaysia fell through, his company reached out to bubble tea shops in Singapore, but to no avail. “We’ve had clients who’d reject us just because we were new,” said the 25-year-old.

Their reaction did not surprise Mr Alex Crompton, the managing director of Entrepreneur First Singapore, which helps start-ups. “You have to be prepared for 90 per cent of the people who’re supposed to say yes (to) say no,” he said.

“Tushar has been through that cycle, but he’s an incredibly resilient person. The lengths that he is willing to go to make it work is beyond what I’ve seen in many, many people.”

In April, Souschef reached out to Gong Cha and got a positive response this time.

Mr Andy Oh, the chief operating officer of the bubble tea chain in Singapore, said: “This digital bar is only the very first step in our very ambitious plan to automate … We want to maintain the consistent quality, so this kind of auto-dispenser will come in handy.”

SINGAPORE: Two new nursing homes, with a total capacity of 570 beds, will open in Bukit Batok and Bukit Panjang by the end of 2020.

The homes, operated by Vanguard Health, will include facilities to cater to patients with dementia, said the Ministry of Health (MOH) in a press release on Tuesday (Oct 16). 

READ: ‘It’s like I’m part of life again’: The magic when seniors and kids do daycare together

For example, wards will be designed in smaller clusters with communal facilities such as living rooms to encourage interaction among residents, said MOH. 

Both homes will also be co-located with senior care centres within the Housing Development Board (HDB) estates. 

This “provides a continuum of options for our seniors, ranging from day care to residential care in the same precinct”, said the ministry. 

Bukit Batok Care Home (BBCH), which is targeted to open in the middle of next year, will have a capacity of 220 beds, with its care centre offering 60 day care places. 

To encourage integration with the community, the home will feature a “fenceless boundary”, where residents from nearby HDB estates will be able to walk through the home to the nearby park or a future school. 

BBCH will also have a public communal plaza where interaction can take place between nursing home residents, senior care centre clients, as well as the surrounding community. 

READ: MOH-run nursing home in Woodlands pioneering new models of care

The home’s design will be based on providing a “healing and restorative living environment for seniors with abundant greenery”, said MOH. 

Senja Care Home (SJCH), which is expected to open by the end of 2020, will offer 350 beds. The home will also be co-located with a polyclinic in a 12-storey Integrated Healthcare Facility, said MOH, adding that 60 day care places will be available at the care centre. 

“This co-location allows synergies between the different healthcare services through sharing of community rehabilitation and physiotherapy services to support polyclinic patients and seniors as their care needs evolve,” added MOH. 

Catering to the demand for aged care services, MOH said it is on track to develop 17,000 nursing home beds, 6,200 day care places and 10,000 home care places by 2020. 

“MOH will continue to invest in aged care services, and build more communities of care, to ensure that our seniors are well-supported to age gracefully within the community, close to their loved ones,” it said. 

The homes’ operator Vanguard Health was set up by MOH and MOH Holdings in 2015 as part of plans to grow and support eldercare services. It’s currently operating three nursing homes – Pearl’s Hill Care Home, Woodlands Care Home and Tampines Care Home.