The time one spends waiting for a bus depends in part on the likes of Mr Eng Boon Hou, although he is not behind the steering wheel.

He is “parked” at a workstation instead, where he “drives” buses by monitoring their movements on three computer monitors.

Mr Eng, 26, is a bus service controller at SMRT’s operations control centre in Woodlands. He regulates the speeds of buses plying the roads, and ensures that they reach their stops on schedule.

Through his computer screen, he tracks the progress of SMRT services and keeps in close contact with bus captains, asking them to slow down or stop briefly at bus stops, so that buses on the same route do not bunch up.

Bus controllers such as Mr Eng play a crucial role in maintaining bus “headways”, or intervals, so that commuters experience more regular waiting times.

With all bus services here having to meet stricter service requirements in the second half of this year, bus operators SMRT and SBS Transit have been beefing up their numbers.

SBS Transit, which has a fleet of more than 3,000 buses and close to 260 bus services, currently has 70 service controllers.

Mr Johnson Lim, SBS vice-president of the operations control centre, said there has been a 25 per cent increase since 2013, and he expects the figure to hit about a hundred in the next two years.

A bigger team means that each controller looks after fewer services, he said. From a ratio of one controller to 15 services three years ago, it is now 1:10, and the goal is to cut this to 1:6.

SMRT, which runs 100 services and 1,400 buses, has 25 bus controllers, but plans to grow this to 60 in the next few years. The controllers each manage between seven and nine trunk services or 10 to 12 feeder routes.

Bus controllers employ a range of strategies, said Mr Eng.

“Before two buses bunch up, we will ask the bus behind to keep a distance… If the gap is too wide between buses, we can try to inject another one to cover up.”

He said bus controllers have to multitask and respond to situations on the fly.

Giving an example, he said: “During long weekends, there are jams near the Woodlands Causeway and it affects the Woodlands Town side. We divert buses away from the train checkpoint, and staff on the ground inform commuters to move to another bus stop nearby.”

While their main task is to manage intervals, service controllers also help if an assault or molestation case happens on a bus, for instance, or when a passenger is ill.

SBS’ Mr Lim said the controllers are an “extra pair of hands”, as they can help to liaise with the police or emergency services and pinpoint the exact location of the bus.

Earlier this year, a mother and daughter were separated when the child boarded the bus without the mother’s knowledge.

SBS service controller Fong See Meng, 40, worked with the bus captain to get another passenger to look after the child until the bus reached the interchange. The mother took the next bus and was reunited with her daughter.

“If we did not help, the mother would have been so frantic. It was a good reunion,” said Ms Fong.

adrianl@sph.com.sg

This article was first published on March 28, 2016.
Get a copy of The Straits Times or go to straitstimes.com for more stories.

Singapore has an international reputation as a country where there is strong rule of law. Singaporeans are also known as a law-abiding bunch, and there is even the Singlish phrase “law by law” to describe the tendency here to meticulously follow the rules.

But where do these laws come from in the first place?

Parliament is where the laws of the land are proposed, debated and approved. However, the House, as the august chamber is referred to, performs other important functions as well in holding the Government accountable for its actions and spending.

UNDER ONE ROOF

Members of Parliament are elected at general elections that take place every five years or so. There are currently 89 seats for elected MPs, of which 82 are held by the ruling People’s Action Party and six by the opposition Workers’ Party. One seat is currently vacant after the sudden resignation of a PAP MP earlier this month.

Singapore’s parliamentary framework, adopted from Britain and known as the Westminster system, has evolved over the years to include other categories of MPs.

Nine nominated MPs, or NMPs, were named two weeks ago for a 21/2-year term. They were picked from 41 applicants by a parliamentary committee made up of MPs. Because NMPs usually represent different segments of society – such as the arts and business communities – and do not belong to any political party, they contribute non-partisan views.

Another category of MPs are opposition candidates who lost at the polls but scored the highest percentage of votes among the non-ruling party candidates who did not get elected.

Because they do not officially represent any constituency, they are called non-constituency MPs (NCMPs).

The NCMP scheme guarantees at least nine opposition members in the House. This means that if fewer than nine opposition candidates are elected at the polls, the rest will be made up by NCMPs. There are now three NCMPs in Parliament.

With 100 people under one roof, the House needs a hierarchy to function and keep the business of the day flowing.

The key roles in Parliament are:

•Speaker of Parliament: The Speaker presides over parliamentary sittings and enforces the rules that guide debates. It is a position that is filled at the start of every new term of Parliament. The current Speaker, Madam Halimah Yacob, is from the PAP. The Speaker traditionally remains fair and impartial to all MPs regardless of party affiliation as the position is almost like that of an umpire. Part of the job involves making sure that MPs do not stray too far off the topic of debate and also keep within their allocated time limit when speaking. Madam Halimah, an MP since 2001, is the first woman to hold the position of Speaker of Parliament.

•Leader of the House: If a Parliament sitting is like a long meeting, then the Leader sets the agenda and the order of business that goes through the House. Culture, Community and Youth Minister Grace Fu is the current Leader. She oversees the legislative priorities of the Government, mapping out the laws that it wants passed during its term in power. Ms Fu is also in charge of technical and procedural matters, such as extending the duration of parliamentary sittings or the time allocated to a speaker so that he or she can make a longer speech.

•Party Whip: This colourful term comes from hunting, where animals that stray out of line are driven back into the pack with a whip. Hence, the Whip is the disciplinarian who ensures the party’s MPs vote according to the party’s position. As the PAP is the ruling party, the Party Whip, Mr Chan Chun Sing, is also the Government Whip. Occasionally, he may “lift the whip” so that MPs can vote according to their conscience instead of toeing the party line. Mr Chan, who is Minister in the Prime Minister’s Office and secretary-general of the National Trades Union Congress, also lists the number of speakers for each agenda item at a sitting of Parliament and estimates the time needed to complete debates so that proceedings run smoothly. The WP, the only opposition party with MPs, has the same system. Secretary-general and Aljunied GRC MP Low Thia Khiang is its Party Whip.

RULE OF LAW

We know that laws are passed in Parliament. But how are laws actually made?

A draft of a law, called a Bill, goes through three phases, or readings, before it is passed as an Act of Parliament and recognised as law.

A Bill is first introduced and given a First Reading without debate. Though Bills are usually introduced by a minister, any MP can do so by putting up a Private Member’s Bill.

At the next sitting of Parliament, the minister or MP who proposed the Bill makes opening remarks about the purpose of the Bill and later wraps up the debate by responding to and allaying concerns that fellow MPs have about certain aspects.

If MPs feel that the Bill benefits Singapore, they will vote to give it a Second Reading. This allows the Bill to be discussed by MPs in the House, raising questions on it for the minister to answer. Following a general debate, MPs form a committee to scrutinise the details in the Bill. This committee could be made up there and then by those who are present in Parliament or by a committee that is set up separately to examine the Bill in detail.

When the Bill is before the committee, those who support the Bill in principle but disagree with part of it can propose amendments to its sections and clauses.

The Bill is then presented again in Parliament for a Third Reading, after which it is passed into law.

A large number of Bills do not need amendments after the Second Reading. In those cases, the Bills pass through the committee stage, which is followed almost immediately by a Third Reading.

QUESTION AND ANSWER

Another fundamental role of MPs is to raise questions – on policy, municipal and other issues – that ministers must answer.

These questions cover the gamut of government responsibilities and are wide-ranging, and can include immigration policies, national service obligations, healthcare benefits and estate cleanliness.

MPs often have queries with regard to issues that are in the public eye. For example, earlier this month, numerous MPs asked about the suicide of a teenager hours after he was questioned by the police over a molestation case.

This prompted ministerial statements from Home Affairs Minister K. Shanmugam and Acting Education Minister (Schools) Ng Chee Meng on the protocols of the police and schools when minors are involved in police investigations.

HOLDING THE PURSE STRINGS

Last Thursday, Finance Minister Heng Swee Keat delivered the Budget statement – his first since being appointed to the post in October last year.

The annual Budget speech reviews Singapore’s economy and outlines the economic policies for the coming year.

It is followed by at least two days of debate over the broad principles of the Government’s economic goals set out in the Budget.

Parliament then examines the estimates of each ministry’s spending plans for the year. Over seven to 10 days, ministers have to outline, explain and justify the cost of their ministries’ policies.

The passing of the Budget by Parliament authorises the Government to withdraw the necessary monies to fund spending on the projects, services and other areas that it had outlined.

ziliang@sph.com.sg

This article was first published on March 28, 2016.
Get a copy of The Straits Times or go to straitstimes.com for more stories.