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Beep beep, you've been billed twice

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Warning: You may be charged twice for parking – and not even know it.

Carpark operators admit double deductions by electronic parking systems (EPS) do happen here, but claim they are rare.

The Urban Redevelopment Authority (URA), which operates 134 off-street carparks, said it had received “fewer than 10 reports” of double deductions at carparks equipped with EPS.

“The errors were due to technical issues and our EPS operators have refunded the affected motorists,” a URA spokesman said.

The Housing Board, which operates some 1,800 carparks here, said it had encountered only two such cases in the past five years.

An HDB spokesman said both cases were caused by possible malfunction of the cars’ in-vehicle units (IUs).

Wilson Parking, another major operator here, did not respond to press queries.

The low incidence may, however, be because motorists are unaware when a double deduction occurs.

Motorist Winston Foo, 54, said: “The odd thing is the double deductions are not reflected in the transaction slip printed. The only way is to tally the opening balance after top-up and the closing balance.”

Mr Foo, a retiree, said he did just that and uncovered at least five cases of double deductions since last December.

“I’d like to know where the missing money goes to and how can it be accounted for by carpark operators or the CashCard company,” he said.

The HDB said there were “a few double deductions recorded in Mr Foo’s in-vehicle unit in recent months”. “To pre-empt similar incidents in future, our service provider has offered to assist Mr Foo in getting his IU checked at Vicom.”

The HDB said it will also refund Mr Foo.

Motorists occasionally complain about double deductions on car sites such as MyCarForum.

Retiree Ang Kim Hock, 60, said he discovered a double deduction in 2014 and another last year.

“The carpark operator is aware of the problem and informed me that it happens infrequently,” Mr Ang said. “I told them this is not the point… This is a serious breach, and it should be rectified.”

He said he also contacted CashCard provider Nets.

“Nets told me that all these unrecorded deductions go into a float account and it will stay there until someone makes a claim,” he said. “But how to make a claim if people are not even aware of the double deduction?”

A Nets spokesman told The Straits Times: “Cases of a second deduction are uncommon but may arise if the operator’s system did not record the first deduction successfully and may proceed to initiate another deduction.

“As in any payment transaction, customers are advised to check that the correct amount is deducted.”

He added that “to deliver greater convenience to consumers”, Nets’ 2,000 self-service kiosks will soon be equipped to make refunds.

“A consumer who encounters a double deduction can either contact Nets or the carpark operator,” the spokesman said. “Nets will investigate the case and if the claim is valid, we will set aside the refund amount and link this amount to the card CAN number.”

Nets will then contact the consumer that the refund is ready at the self-service kiosk. The consumer can then place the card into the machine at the station, press the “credit/rebate” button, and the correct amount will be credited back to the card, Nets said.

Nets can be contacted on 6274-1212 or info@nets.com.sg.


This article was first published on April 11, 2016.
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PM Lee's wife explains why she posted monkey photo on Facebook

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Prime Minister Lee Hsien Loong’s wife took to Facebook on Monday (April 11) morning to apologise for her social media gaffe involving a photo of a monkey flashing its middle finger.

Ms Ho Ching wrote: “Peace, folks, and…

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Blind leading the blind

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Madam Siti Hajar Abdul Gaffar has not stepped out of her flat in months.

A sudden infection in January left her blind and she has been afraid to venture out, becoming a prisoner in her own home.

But on Saturday (April 9), Madam Siti, 44, finally took her first steps out of her door and managed a tentative half-hour walk along the corridor of her two-room rental flat in Eunos Crescent.

She was accompanied by blind busker Suhaimi Roa who had heard about Madam Siti’s condition. Her plight was reported in The New Paper on Wednesday (April 6).

In January, she was diagnosed with Klebsiella pneumoniae, a superbug that is resistant to antibiotics, causing her to lose her sight.

Mr Suhaimi, who became blind when he was four, said: “When I turned blind at such a young age, I didn’t have many experiences in the world yet so I could ease into it.

“It’s definitely much more difficult for her to go through it at this age because she knows what she has lost.”

The New Paper received more than 20 calls and e-mails from members of the public offering help to Madam Siti.

Readers offer meals, after-school care

3R Sincerely Giving (3RSG), a community-funded group that helps those in need, wants to help Madam Siti reconnect with society.

Madam Zarina Jaffar, who spearheads 3RSG, said: “I heard Siti’s story from a friend, who told me she was quite reclusive after her diagnosis. That made us more determined to do our best to make life better for her and her family.”

She also encouraged members of the public to contribute.

“We have blind busker Suhaime Roa helping Siti to cope with her disability, as well as all kinds of help streaming in from good Samaritans. We count ourselves very lucky,” added Madam Zarina, 48, a student care teacher.

Madam Ummi Abdullah, who owns a food catering business, was approached by Madam Siti’s good friend for help. She jumped at the chance once she heard about Madam Siti’s condition.

“I could not imagine how hard it must be for her, so I wanted to do my part and help,” said Madam Ummi, who has been running the business for six years and has a restaurant at Simpang Bedok.

HELPING OUT

Since last Monday, she has been providing dinner on weeknights for Madam Siti’s family and plans to continue doing so until things get better for the family.

“I feel that it’s not easy for her to be in the kitchen while she is still coping with her disability, so I want to lessen her burden,” she said. Madam Ummi also hopes Madam Siti’s school-going children will get sufficient nutrition.

“It makes me happy to know that her children are coming home to food that is good for them,” she said.

“Right now, I don’t want them to worry about paying me. We can always figure something out later when Siti’s finances have stabilised.”

Ms Elizabeth Chow, 48, director of Chow & Chows Childcare & Early Learning Centre, contacted The New Paper, saying: “I saw a link to her story on my Facebook timeline. When I read it, I was so moved, I immediately wanted to help.”

The mother of two added: “I can’t help much with her medical condition, but I could relate to her concerns about her children.”

She offered to have Madam Siti’s children go to her centre after school to bathe and do their homework.

However, Madam Siti politely declined because her children are in student care at their primary school.

She said: “When I lost my vision, I thought I was going to have to cope with it on my own.

“But I didn’t expect this many people coming forward, offering to help. It really means so much to me.”


This article was first published on April 11, 2016.
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Chinese love for Descendants of the Sun hits 2.2 billion views in latest episode

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Korean powerhouse drama Descendants of the Sun has done it again.

Already Asia’s most talked about drama this year, Descendants of the Sun is now also South Korea’s most watched Hallyu (Korean wave) drama in recent years.

In China, where the show is broadcast on the same day as South Korea, the number of Weibo searches for the drama have reached 10.3 billion, Yonhap reported.

Descendants of the Sun has become so popular in the nation that last Thursday’s episode garnered 2.2 billion views on online video platform iQiYi by Saturday. It also registered 5.6 billion on the iQiYi index, which measures how many times videos are played and how long they are played for. This rating is 300 million points above the highest rating for My Love from the Star, a 2013 Korean drama which was also a phenomenal hit at the time.

The online video platform is the only broadcaster of the KBS drama in China, Korea Herald reported.

Needless to say, the hit drama has catapulted its lead actors to superstardom, in particular lead actor Song Joong Ki, who plays a captain in the South Korean special forces.

Resourceful fans have discovered where Song’s parents live, and tourists have since been visiting the family’s home in the city of Daejon, hoping to catch a glimpse of the 30-year-old star.

As the drama draws near to its final episode, fans have begun to ensure that their favourite characters will continue to live on, by snapping up official Descendants of the Sun cookies, writing fan fiction and drawing fan art.

Even Thailand’s Prime Minister Prayut Chan-ocha is captivated by the show. He recently urged Thais to watch the drama because it has “a sense of patriotism, sacrifice, obeying orders and being a dutiful citizen”.

The last two episodes of Descendants of the Sun will be broadcast April 13 and 14. A special three-part series will also be shown in the days after that.

Singapore viewers can catch the show on Korean programmes streaming service Viu’s mobile app.

ljessica@sph.com.sg

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NNI tackles Parkinson's disease with Centre of Excellence

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The National Neuroscience Institute signs a Memorandum of Understanding with Medtronic International Limited, a global medical device company, for the establishment of such a Centre.

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New guideline released to help people lose weight in China

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With obesity on the rise across China, doctors and nutritionists create healthy treatment path Doctors released China’s first medical guideline on Sunday to help overweight people get lighter.

The guideline, which comes as obesity rises sharply nationwide, covers the principles and methods that should be adopted to help people lose weight and keep it off. It was developed over nearly a year through the collective efforts of nearly 100 doctors and nutritionists across the country, according to the China International Exchange and Promotive Association for Medical and Health Care.

“The guidance is expected to encourage clinical nutritionists and related medical staff to provide standard weight loss services to patients using proper principals and methods,” said Wang Qi, secretary-general of the association. It was jointly released by the association and three other medical organisations, including the Chinese Medical Doctor Association.

According to a report released by the National Health and Family Planning Commission last year, about 30 per cent of people in China aged 18 or older are overweight, an increase of more than 7 percentage points over 2002, and the number of overweight people is increasing faster than in developed countries.

Excessive weight and obesity has been a major contributor to the prevalence of many chronic diseases such as diabetes in China, the commission has said.

Overweight people in general can reduce weight and maintain proper weight afterward through principles that include a balanced diet, proper exercise and psychological consultation, the guideline says, noting that a healthy lifestyle is a long-term benefit.

Chen Wei, vice-director of the Clinical Nutrition Branch of the Chinese Nutrition Society, said an increasing number of people have sought treatment to reduce weight in recent years, but many methods available in the market are not proper, and some can even harm health.

As a pilot programme, the guideline will be adopted by 39 major public hospitals in 20 cities in China this year, including Peking Union Medical College Hospital, he said. “These hospitals will open special clinics for reducing weight,” Chen said. “They will provide services including updated health records and customised weight-loss plans.”

The guidance is expected to be promoted to more hospitals in the future, he said.

Aside from the rapidly increasing number of overweight people, the country is also facing specific challenges – for example, the incidence of excessive weight is also increasing in the rural areas, not just in the cities, Chen said.

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Actress Zhang Ziyi celebrates 100th day of her daughter

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Chinese actress Zhang Ziyi and rocker husband Wang Feng held a party for their baby daughter Xingxing who turned 100-day-old on April 10.

The theme for the party was “Awaken with love”, hinting that the birth of Xingxing (the baby name means “wake up” in Chinese) has brought many joy and love to Zhang and her family.

The Crouching Tiger, Hidden Dragon actress appeared with her baby and her husband for the first time in public. Many renowned Chinese names in showbiz showed up to send their blessings, including director Feng Xiaogang, director Lu Chuan, singer Li Jian, actress Yao Chen, and Huayi Brothers executives Wang Zhongjun and Wang Zhonglei.

Zhang’s daughter was born on Dec 27. It is a Chinese custom to celebrate the 100th day after the birth of a baby.

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Singapore's very own ultra-man

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As far as ultra-marathoners competing in an arctic climate go, Mr Toh Poh Joo sticks out like a frost-bitten thumb.

Among the 12 competitors of the 6633 Arctic Ultra marathon – an eight-day 566km ultra marathon across the icy tundra of Canada in temperatures as low as minus 40 deg C – he was the only Asian and Singaporean.

Despite hailing from a tropical country where temperatures seldom drop below 20 deg C, Mr Toh not only completed the gruelling race, in which almost half the competitors dropped out halfway, he came in second.

And by several accounts, he could have come in first if he had not been such a nice guy – instead of pushing on with the race during the last stretch, he stopped to share his tent with the eventual winner, Tiberiu Useriu, a Romanian.

“I noticed that he was limping and was told that he had sustained an ankle injury,” said Mr Toh, 41, vice-president for terminal operations at Changi Airport Group (CAG).

NO REGRETS

“He seemed to be in great pain and he was struggling. Even though I could walk for another two hours, I stopped there so that I could share my tent with him.

“It would be wrong to just leave him. I don’t regret helping him, I’m just happy I finished the race.”

Mr Toh also said that one of the other competitors, who dropped out of the race, told Mr Toh later that if he had focused on himself, he would have won the marathon.

“It didn’t matter to me whether I won or not. I just wanted to finish the race since I didn’t get to last time.”

Mr Useriu, a bodyguard to a Romanian minister, beat Mr Toh to the finish line by 56 minutes.

The 6633 Arctic Ultra marathon is a race across Canada from Yukon to the banks of the Arctic Ocean at Tuktoyaktuk.

When Mr Toh first told his wife, Ms Linda Loh, that he wanted to enter the race, she was very excited for him.

“He has always wanted to do it,” said the management consultant.

When asked if she was worried for him, she replied: “If you’re well-equipped, you will be fine. I was confident that he could take care of himself.”

It was not the first time Mr Toh participated in this race.

He first attempted it six years ago, but did not complete the race as he suffered 4cm-long deep cuts on both his heels due to the cold and dry climate in Canada.

Mr Toh told The New Paper that he trained a lot more this time round.

From September last year, he went on 12 to 14-hour walks from Bukit Timah to Changi Village and East Coast Park on weekends, and on weekday mornings, he went on two-hour hikes up and down slopes while pulling a 30kg sled.

Mr Toh flew to Canada on March 5, six days before the start of the race on March 11.

“I slept with the windows open to get used to temperatures there,” he said.

Despite walking for 15 to 16 hours a day with only three hours of sleep, Mr Toh made sure he did not get too comfortable at checkpoints, which were warmer and had better facilities, such as proper toilets.

The toughest moment of the race for Mr Toh was when he had to climb up a 4km hill while enduring winds of up to 80 to 90kmh.

However, these times of hardship were when Mr Toh learnt the most.

“In such harsh conditions, you really find out what breaks you and what you can do to lift your spirits,” he said.

Mr Toh survived on snacks such as nuts and chocolate, as well as freeze-dried food such as rice with curry or rice with beef that could be prepared with just hot water.

The first thing Mr Toh did when he finished the race was call his wife. “I was very emotional. I was crying when I told her I had finished the race,” he said.

The race helped Mr Toh raise about $30,000 for The Straits Times School Pocket Money Fund.

The Changi Foundation, the charity arm of CAG, has matched this amount with a donation of $30,000.

Senior vice-president of Airport Operations Management at CAG and Mr Toh’s supervisor Jayson Goh said: “We are extremely proud of what Poh Joo has achieved.

“He has inspired many not only by training hard to take on the challenge in such extreme conditions, but also by having a big heart to dedicate the race to a charitable cause, assisting our kids in need.”

General Secretary of the Singapore Kindness Movement, Dr William Wan, also commended Mr Toh’s actions.

“I am especially heartened by Mr Toh Poh Joo’s display of sportsmanship. Despite the competitive element, Mr Toh did not forget the importance of helping others, and that in sports, the spirit of sportsmanship is what builds ties.” In such harsh conditions, you really find out what breaks you and what you can do to lift your spirits.


This article was first published on April 11, 2016.
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Sanrio Gifts & Branded Toys Up To 90% Off Clearance 11 – 15 Apr 2016 | SINGPromos.com

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JUST IN: Sanrio up to 90% off at Alexandra Retail Centre till 15 Apr. While stocks last!

Sanrio Gifts & Branded Toys Up To 90% Off Clearance 11 – 15 Apr 2016 | SINGPromos.com

Megcorp & Co is having a Sanrio Pre-Stock Take Clearance from 11 Apr to 15 Apr at Alexandra Retail Centre (ARC). Enjoy up to 90% off at unbelievable prices!

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Trio in China banned from flying amid calls for detailed rules

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Experts have applauded the introduction of a blacklist for unruly air passengers, but caution has been urged in specifying targeted offenders.

Three people have been fined and placed on a no-fly list since the China Air Transport Association introduced the national system in February.

The identities of the offenders have not been revealed. However, the authority said on Friday that the bans were handed out for reckless behaviour on board a flight or at an airport – namely, refusing to switch off a tablet PC while landing, hitting a checkpoint security officer with a milk can, and attacking airline personnel over a flight delay.

The punishment means the trio cannot book flights on five major airlines, including Air China, China Southern and China Eastern, which together operate about 80 per cent of routes in and out of China, for one to two years, depending on the severity of their offence.

The Civil Aviation Administration of China last year laid out 11 kinds of behaviour strictly prohibited on flights and at terminals, including creating disturbances at check-in counters, damaging airport security facilities, and intimidating or assaulting crew members.

Li Xiaojin, a researcher at the Civil Aviation University of China, said a blacklist system is necessary, as conflicts over delays and disputes among passengers over trivial matters increasingly pose safety risks.

“As China’s civil aviation market remains immature, we need more safety education, as well as measures like this to encourage passengers to behave and guarantee safety,” he said.

A series of air rage incidents in recent years back up such concerns.

In December 2014, a Chinese woman poured boiling water over a female flight attendant and punched the cabin windows on an AirAsia flight from Bangkok to Nanjing, Jiangsu province, due to a dispute over seating arrangements.

On Jan 10 last year, police removed 25 passengers from a plane in Kunming, Yunnan province, after they quarrelled with flight crew and opened emergency exits after growing angry over delays caused by bad weather.

However, Qiu Baochang, a legal consultant for the China Consumer Association, said specifications of the blacklist system should be detailed to avoid infringements of consumer rights.

“The system is in line with international convention, but specific conditions under which a passenger can be warned or blacklisted, and the procedure to inform and educate targeted passengers in advance should be further discussed,” he said.

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