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Accessing govt websites in 2017? You will need 2FA for your SingPass account

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SINGAPORE – The grace period for users who have not registered for the 2-Step Verification (2FA) process for their SingPass accounts will end on Jan 16, 2017.

Previously, there was a one-time 30-day grace period, which will cease on Jan 15, 2017.

This means that from Jan 16, 2017, users without 2FA will not be able to access online government services using their SingPass account for up to seven working days – while they wait for the PIN mailer to activate their 2FA. Any logins on and before Jan 15, 2017, will still be available despite having no 2FA.

The Government Technology Agency (GovTech) announced this deadline on Friday (Dec 9), adding that over 2.3 million SingPass users have registered for 2FA so far.

“For users who have not set up their SingPass 2FA, we strongly encourage them to do so to better protect their personal data,” said Mr Chan Cheow Hoe, Government Chief Information Officer, GovTech.

The SingPass 2FA was made mandatory in July 2016, with registration taking up to seven and 10 working days for local and overseas users respectively.

The one-time grace period of 30 days was to minimise disruption to regular users who access their SingPass accounts regularly.

Access to over 100 government digital services involving sensitive data, including the IRAS website to file taxes, will require 2FA from 2017 onwards.

grongloh@sph.com.sg

The grace period for users who have not registered for the 2-Step Verification (2FA) process for their SingPass accounts will end on Jan 16, 2017.Photo: GovTech
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More than 2.3m SingPass users have set up 2FA, grace period to end

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SINGAPORE: More than 2.3 million SingPass users have set up their two-factor authentication (2FA), so the 30-day grace period for users to do so will end on Jan 15 next year, GovTech announced on Friday (Dec 9).

SingPass 2FA was made mandatory in July 2016, and to minimise disruption to regular users who need to transact with Government agencies urgently, users who have not set up their 2FA are given a one-time grace period of 30 days after their first login to SingPass since July to do so.

Users need to complete their SingPass 2FA setup in order to file taxes from 2017 onwards, and access more than 100 Government digital services involving sensitive data, the agency said.

Mr Chan Cheow Hoe, Government Chief Information Officer at GovTech, said: “Having a majority of SingPass users on-board 2FA is a significant step towards improving personal online security and creating a safer cyberspace. For users who have not set up their SingPass 2FA, we strongly encourage them to do so to better protect their personal data.” 

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Legend learns to strum

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John Legend, who plays only the piano, says he learnt enough to ‘look like’ he could play guitar in La La Land

For his first major screen role, US singer-songwriter John Legend plays – what else? – a musician.

In La La Land, he is Keith, leader of the band that recruits protagonist Sebastian, played by Ryan Gosling, thus causing obstacles in his relationship with his lover, Mia (Emma Stone). It is now showing in cinemas.

Legend, 37, also wrote the song Start A Fire that rockets the fictional band to stardom.

“I just tried to be as humble and hardworking as I could because I knew that it was a new experience for me,” he said.

“I wanted to do justice to the character and to the film.”

Legend was on the producers’ wish list from the start, but they did not think they had a chance. After a meeting with director Damien Chazelle, he was sold.

He said: “It started with Damien giving me the idea of what the film was. And then he sent me the script. I thought it was great.

“I felt like, if anybody could do it right, it would be Damien. I think he has a great musical sensibility and a great sense of how to bring that to film.”

He decided to work with an acting coach and a guitar teacher to make sure he was comfortable portraying the character as he plays only the piano.

He said: “I just learnt enough to look like I could play guitar.”

Legend realises that jazz is not as popular as other music styles but “it still is one very uniquely American art form”.

He said: “What is so exciting about jazz is that it’s unpredictable. There’s this conversation going on between musicians.

“It can be chaotic, but in that chaos, you find so much beauty and humanity and that’s what can make it so powerful.”

CLASH

Keith and Sebastian clash several times about musical integrity and sacrifices. Has Legend had to make such compromises?

He said: “I try not to be in a position where I’m sacrificing musical integrity for anything.

“I don’t put an album out unless I’m proud of every song.

“I have to creatively feel connected and proud of everything I put out. In that sense, I don’t ever feel like I’ve compromised my art for commercial reasons.”

But the Grammy winner said he had made “some trade-offs”, in which career was the focus, rather than relationships or building a family.

Legend said: “I’m at a stage now where I’m able to balance family and career pretty well. I’m in a stage where I’m not trying to make it into the business, I’m already there.

“But when you’re trying to work your way up, it’s hard to maintain a relationship and your career at the same time.

“So luckily I met Chrissy (his wife Teigen) after I’d already attained a certain level in my career and we could find a way to balance.”

Now that he has a new baby girl, Luna, he finds himself singing more than ever at home.

He said: “I sing around the house. I sing more with the baby around now.

“I just make up songs about everything now and they’re usually pretty terrible songs. They sound like a bad commercial jingle most of the time.”

The seven-month-old baby has a favourite.

“I wrote a song called Dancing With You and it actually is the perfect song to calm her down when she’s crying.

“So I’ll just dance around the house with her and sing Dancing With You. It won’t be on the album. You’ll never hear it probably. It’s Luna’s song now.”

He said on fatherhood: “Anybody who has kids knows you aren’t the same after you have them.

“Part of it’s just the joy and emotional significance of you and your partner creating this new being that reflects your love and commitment to each other.

“You see yourselves in that little baby. The sleepless nights, the energy that you put towards making sure your baby is happy and healthy and safe… it’s kind of a draining thing but it’s a very powerful thing.

“I think it’s very life-affirming.”


This article was first published on December 09, 2016.
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Swimming: Le Clos breaks 100m fly world record to win world short course gold

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Montreal – Chad le Clos, rebounding from what he considered a disappointing Rio Olympics, won his second gold of the Short Course Swimming World Championships on Thursday with a world record-setting victory in the 100m butterfly.

The South African’s time of 48.08sec improved his own world record of 48.44, set at the previous edition of the championships in Doha in 2014.

Le Clos, denied a 200m fly Olympic repeat in Rio, added another gold to the 200m fly title he captured on Tuesday when the championships kicked off in Windsor, Canada.

American Tom Shields was second in 49.04 and Australian David Morgan claimed bronze in 49.31.

Hungary’s one-woman wrecking crew of Katinka Hosszu, a treble gold medalist in Rio, picked up her fourth individual gold of the championships in the 200m backstroke.

It was another convincing win for the “Iron Lady,” who was in control from the 50m mark and steadily built her lead to win in 2:00.79 – more than a second in front of runner-up Daryna Zevina of Ukraine (2:02.24). Australian Emily Seebohm took bronze in 2:02.65.

Hosszu, winner of the 200m butterfly, 100m back and 400m individual medley earlier in the meeting, also topped the semi-final times in the 100m individual medley.

But she wasn’t a factor as she capped her night with an eighth-place finish in the 800m freestyle won by American Leah Smith.

Smith, the 400m free bronze medalist in Rio, led all the way to head a US one-two in 8:10.17. Ashley Twichell was second in 8:11.95 and Australian Kiah Melverton was earned bronze in 8:16.51.

The 800 free field was missing reigning champion and world record-holder Mireia Belmonte of Spain, who pulled out of the event after a disappointing showing in the 400m medley on Tuesday.

Germany’s Marco Koch further soothed the disappointment of Rio with a victory in the 200m breaststroke, adding a second gold to the 100m breast title he captured on Wednesday.

Koch, the reigning long course world champion who was relegated to seventh in the 200m breast at the Olympics, clocked a championship record of 2:01.21 for a comfortable win over Britain’s Andrew Willis (2:02.71) with Russia’s Mikhail Dorinov third in 2:03.09.

Australian Brittany Elmslie, a relay gold medallist in Rio, snatched victory in the women’s 100m freestyle, earning her first short course world title in 51.81.

Silver went to 2012 double Olympic sprint gold medalist Ranomi Kromowidjojo of the Netherlands, who was second in 51.92, while Canadian teenager Penny Oleksiak, who shared 100m free gold with American Simone Manuel in Rio, took bronze in 52.01.

The United States capped the night with a victory in the mixed 4x50m medley relay. Michael Chadwick, swimming the final freestyle leg, hit the water in seventh place but stormed home to complete the victory in 1:37.22.

The win gave breaststroker Lilly King her third gold of the championships, after an individual triumph in the 50m breast and her swim on America’s world record-setting women’s 4x50m medley relay.

 

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Puppies, lip balm and drama at S Korea scandal hearing

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FILE PHOTO - South Korea's President Park Geun-hye disembarks her plane after arriving at Ottawa International Airport, Canada September 20, 2014. REUTERS/Chris Wattie/File Photo

 

SEOUL – A televised hearing into a massive political scandal has turned into a daily drama fix for millions of South Koreans, riveted by its moveable cast of pampered tycoons, tough-talking lawmakers and an oddly heroic toyboy.

And as well as watching, some citizens have become active participants in the process, texting information to members of the investigative parliamentary committee to help with their lines of questioning.

The ongoing, two-month hearing is seeking to get to the bottom of a corruption scandal that has engulfed President Park Geun-Hye and brought millions of protestors onto the streets to demand her removal.

Park stands accused of colluding with the woman at the centre of whole affair, her long-time friend and confidante Choi Soon-Sil who is now awaiting trial on charges of fraud and abuse of power.

The sessions so far have provided moments of high-drama, including the sight of lawmakers grilling and chastising the country’s most powerful businessmen.

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There have been some memorable rhetorical flourishes, notably when one lawmaker became particularly frustrated with Park’s former chief of staff Kim Ki-Choon for repeatedly denying any knowledge of Choi Soon-Sil’s existence.

“It won’t be easy for you to go to heaven once you die. You have so much to repent,” the MP shouted at Kim.

But it was a young, obscure fashion designer with a slightly dodgy past as a male escort, who stole the show with his accounts of Choi’s personal life and the influence she wielded over Park.

While most of the tycoons and senior officials stayed as tight-lipped as possible under questioning, Koh Young-Tae stood out with his candid testimony.

He described how Choi had treated Park’s former deputy sport’s minister as her “personal assistant” and how clothing and bags he provided Choi ended up being selected for the president’s official wardrobe.

According to media reports, the 40-year-old ex-fencer and Asian Games gold medallist was a part-time gigolo when he befriended Choi.

Koh denied being romantically involved with the 60-year-old, but admitted that the two had been close to the point where she often visited his home – until a puppy soured their ties.

“Choi asked me in 2014 to take care of her daughter’s puppy briefly … and came to my home when I left it alone in the house to go out to play golf,” Koh said.

“She was upset that I left the dog alone in the house, so we had a huge fight,” he said, adding that their relationship had fallen apart as a result.

The spat is now seen as key to unravelling the whole scandal, as a disgruntled Koh tipped off reporters about Choi’s hold over Park, which extended to editing presidential speeches.

Online users have hailed Koh as a “hero” while one lawmaker praised him as the man who had “opened Pandora’s box.” “No matter what your motive was, this hearing would not have happened without you,” the MP told Koh.

The most high-profile witness to be called so far has been Lee Jae-Yong, the heir apparent to the chairmanship of South Korea’s largest conglomerate, Samsung.

His testimony regarding donations made to foundations controlled by Choi had been widely anticipated, but many viewers ended up more fascinated by his lips than his words.

While being bombarded with questions, Lee was seen surreptitiously applying balm to his chapped lips from time to time.

Local online sellers instantly rushed to promote the product – a two-dollar stick called “softlips” from a US cosmetics maker – as “Lee Jae-Yong lip balm” which promptly began trending on social media and Korean search engines.

Similarly, a navy coat worn by Koh on Wednesday sparked a flurry of queries among online users over which brand it was.

But not everyone in the audience was so easily sidetracked.

Members of one popular online chatroom were pivotal in countering the testimony from Park’s former chief of staff that he had never even heard Choi Soon-Sil’s name, Old TV footage unearthed by a chatroom member showed Kim sitting with Park at a 2007 public debate at which other panel members repeatedly asked about her relationship with Choi.

The footage was aired at the hearing, forcing a visibly shocked Kim to correct his earlier testimony, blaming his “old age” and failing memory.

“I could make Kim Ki-Choon confess thanks to the power of our citizens,” said lawmaker Park Young-Sun who praised the “netizen detectives.”

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Impeachment day for S Korea’s president

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FILE PHOTO - Park Geun-hye attends a national convention of the ruling Saenuri Party in Goyang, north of Seoul, South Korea August 20, 2012. REUTERS/Lee Jae-Won/File Photo

 

SEOUL – South Korean President Park Geun-Hye, once known as the “Queen of Elections”, faced an act of attempted political regicide Friday as lawmakers gathered to vote on a motion calling for her impeachment.

Engulfed by a corruption scandal that has transfixed the nation and paralysed her administration, Park must now confront the prospect of going down as the first democratically-elected South Korean president to be kicked out of office.

If the motion is adopted, it would result in the immediate suspension of Park’s substantial executive powers and their transfer to her prime minister.

She would be allowed to retain her title pending a ruling by the Constitutional Court which has up to six months to decide whether or not to ratify the impeachment and formally end her presidency.

Whichever way the vote goes, it has been a startling fall from grace for a politician who had run for the presidential Blue House as an incorruptible candidate, declaring herself beholden to nobody and “married to the nation”.

The opposition-sponsored impeachment motion accuses Park of constitutional and criminal violations ranging from a failure to protect people’s lives to bribery and abuse of power.

It was filed last week with the 171 signatures of all opposition and independent lawmakers – leaving it 29 short of the two-thirds majority needed to clear the 300-seat chamber.S Korea President Park Geun-hye may have undergone various anti-aging medical procedures

Its passage will depend on the backing of an anti-Park faction within the Saenuri party – more than 30 MPs who have shifted position several times but now look set to back Park’s ouster.

The entire opposition has threatened to resign their seats immediately if the motion is defeated.

“This impeachment is a road to salvation for the country and the people,” said Chu Mi-Ae, president of the main opposition Democratic Party.

The push for impeachment has been driven by massive protests that have seen millions take to the streets of Seoul and other cities in recent weeks, demanding that political parties remove Park if she refuses to step down.

The fact that Friday’s manual paper ballot is anonymous has fuelled speculation that some lawmakers who pledged a “yes” vote in line with public opinion, may in fact vote against.

“It’s really hard to predict which way the vote will go,” Saenuri legislator Hong Moon-Jong told MBC radio.

“It may fall slightly short of 200 or just scrape over the line,” Hong said.

The scandal that has engulfed Park has focused on her friendship with long-time confidante Choi Soon-Sil.

Choi has been charged with meddling in state affairs and using her Blue House connections to force dozens of conglomerates to donate around $70 million to two foundations she controlled.

In a first for a sitting South Korean president, Park has been named a “suspect” by prosecutors investigating the case.

High-level corruption has long been a stain on South Korea’s democratic credentials and the presidential Blue House is no stranger to allegations of cronyism.

Since South Korea’s first free and fair election in 1987, every president has faced graft investigations after leaving office and one – Roh Moo-Hyun – committed suicide as a corruption probe closed in on his family.

Their cases often involved family members who were able to leverage links to the president in a society where political influence has traditionally had a very close and unhealthy rapport with business success.

Park, the daughter of military strongman Park Chung-Hee who led the country from 1961 to 1979, was meant to be different.

Both her parents were assassinated and, estranged from her two siblings, unmarried and childless, she promoted herself as invulnerable to nepotism.

“I have no family to look after nor children to inherit my property … I want to devote myself to the nation and the people,” she said in a speech during the 2012 presidential campaign.

The image of duty and self-sacrifice played well with the conservative base of her ruling Saenuri Party, especially older voters who saw her as a virtuous survivor of personal tragedy.

All the more shocking then were the revelations of the extraordinary influence Choi wielded over the president – from selecting her wardrobe to vetting the appointment of top officials.

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Japan's 'Your Name' tops box office in China as wartime foes mull ties

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A coming-of-age Japanese animation movie is a smash hit in China, raking in over US$41 million (S$58 million) at the box office to become the top-grossing film over its opening weekend, after beating out Warner Bros’ “Fantastic Beasts and Where to Find Them”.

Directed by animator Makoto Shinkai, “Your Name” is a fantasy body-swapping romance between two teenagers and its success in the world’s second-largest film market is stoking expectations for the film ahead of its wide US release in early 2017.

It received the award for Best Animation of the year from the Los Angeles Film Critics Association on Sunday and is on an Oscar-qualifying theatrical run in Los Angeles this week.

Even before its release, “Your Name” was highly anticipated in China, with its film title trending for at least a week on Weibo, China’s Twitter-like microblog, underscoring the popularity of Japanese animation in Asia.

According to a report from industry body The Association of Japanese Animations, sales of Japanese animation overseas reached $28.84 million in 2015, some 80 per cent higher than the $16.18 million in 2014 and up from $16.05 billion in 2013.

The association attributed the sharp rise to growing demand in China, with growth in sales of streaming rights to the world’s second largest economy up 78.7 per cent in 2015 from a year ago.

That “Your Name” was made in Japan was not lost on Chinese netizens, some of whom questioned its popularity after years of ad hoc movements to boycott Japanese goods whenever disputes arise. A few reviewers gave poor ratings to the film, citing patriotism, but reviews were largely positive and critical of any negativity surrounding the movie simply due to its origin.

A post making its rounds on social media Wednesday detailed the chat of a parent urging 90 counterparts in a chat group on messaging app WeChat not to allow their kids to watch the movie, as Japanese cultural imports would give rise to “the erosion of Chinese ideology, contribute to treason and affect the future of China.” The only person in the group who responded said: “Movies are just a form of entertainment.”

National media in China and Japan, however, were fast to seek common ground on the back of the film’s success.

“Although people in the two countries may feel ill will toward one another, as the shared enthusiasm for ‘Your Name’ shows, they are also culturally bound to one another in many ways,” state-owned China Daily newspaper’s Tokyo bureau chief, Cai Hong, wrote in an opinion piece with the headline “Popular culture can be employed to help forge friendly ties.”

Kyodo news agency noted in its report of the success of “Your Name” in China that “Chinese President Xi Jinping and other top Chinese officials have said the two Asian countries should expand positive aspects in the bilateral relationship, while acknowledging that more needs to be done to manage differences over territorial and wartime issues.”

 

The South Korean media meanwhile was quick to point out that the warm welcome “Your Name” received contrasted with the cold reception for its own pop exports, due to Beijing’s row with Seoul over the US’ deployment of the THAAD (Terminal High Altitude Area Defence) missile system.

“China rejects Korean pop culture, welcomes Japanese animation amid row over THAAD,” was news agency Yonhap’s headline.

Since October, not one K-pop artist has been granted approval to perform in China, according to reports in Korean and Chinese. The Korea Times and Yonhap News suggested last month that the snub was a sign of intensified anti-Korea sentiment on the mainland, one of the top consumers of “hallyu,” or Korean pop culture.

The success of “Your Name” follows its popularity across other parts of Asia including Hong Kong, Taiwan and Thailand.

At home in Japan, the film has dominated the box office since its release in August, grossing some $175 million by now to become the second highest grossing Japanese title of all time, trailing behind the Studio Ghibli’s “Spirited Away”, which won the Oscar for Best Animated Feature in 2003.

The movie’s popularity also comes on the back of a high profile run in Japanese cultural exports this year with runaway mobile gaming hit “Pokemon Go” amplifying the visibility of the country’s pop icons.

Even Prime Minister Shinzo Abe joined in the party, dressing up as Super Mario at the Olympic closing ceremony in Rio de Janeiro in August. He appeared alongside Hello Kitty, manga cartoons Capitan Tsubasa and Doraemon as well as video game Pac Man in a video shown at the same event to promote Tokyo as the host city for Olympics in 2020.

Japanese Prime Minister Shinzo Abe smiles while a photo of him taken during the opening ceremony of the Rio 2016 Olympics is projected on a screen, during a Reuters Newsmaker conversation in Manhattan, New York, US, September 21, 2016.Photo: REUTERS

 

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Playing mum in movie makes her a better mum

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Actress Fann Wong learns more about life and what it means to be a mother in new Taiwanese film

Fann Wong’s motherly instincts kicked in when she was working on her latest project, Packages From Daddy.

The local veteran actress, 45, plays a wife and mother grieving over her husband’s sudden death. At the same time, she has to deal with her son’s and daughter’s outbursts.

The Taiwanese movie, which tackles the issues of death and moving on from it, opens here on Dec 15.

Fann shared how actor Xie Fei, 11, who plays her son, was “stressed out most of the time as he is very young”.

“Sometimes during filming, I tried to de-stress him by playing games and talking to him,” said Fann at the film’s press conference on Wednesday at Shaw Centre.

“I also encouraged him by telling him that he acted well in certain scenes, or asked him why he wanted to be an actor.”

Fann said acting opposite Taiwanese actress Yu Jo Ching, 15, who plays her daughter, “was different as she is slightly older”.

“I would assess the situation first to find out how they felt on that day,” said Fann.

These maternal feelings came from being a mother in real life. She has a two-year-old son, Zed, with her husband of seven years, actor Christopher Lee.

While filming in Taiwan for about a month last year, Fann would make trips back to Singapore during breaks to see Zed.

But she nearly did not take up the role as Zed was a newborn when the script was given to her.

“When I found out that Tsai Yin Chuan was going to be the director, I became interested, especially after reading the script.

“As I had just became a mother then, I realised that I felt more for topics on life or family.”

But her unwillingness to be separated from Zed held her back, and it was Lee who encouraged her to take it up.

“I could not bear to leave my baby. My husband noted my reaction and asked me to accept the role since it was so good.

“He would ask me every day if I had accepted it. Deep down, I wanted him to say no so I could spend more time with Zed. He told me that our baby was young, he would not remember if I left him alone or not,” Fann said, laughing.

“I really have to thank him. If he did not push me out the door, I would not have gotten this role.

APPRECIATIVE

Filming the movie also allowed Fann to think more about her life and family. She learnt to appreciate her relationships more.

She said that during the premiere for Packages From Daddy on Wednesday, she told Lee that he had to live up to 100, and that he had to live longer than her – else, she would end up crying every day.

“In life, we have to face the problems being thrown at us. But when you have to deal with them, it really grips at my heart, especially if it is someone you love,” Fann said.

“After filming a movie with this topic, I feel that I cherish my relationships more, and that my relationships with my husband and baby have changed. I have realised more about myself as well.

“I was more work-oriented previously, but now I am more kids-oriented. I do love my job, but nothing is more important than family.”

Fann said she loved Packages From Daddy as it is thought-provoking.

“It made me think whether I had accidentally disappointed someone, or if I managed to cherish the one I love today.

“These things are like daily homework given to us in life that we have to think about,” she said.

“In life, we have to face the problems being thrown at us. But when you have to deal with them, it really grips at my heart, especially if it is someone you love.”


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Death penalty gets strong support, but…

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Most Singaporeans are in favour of the death penalty, but the support wavered when faced with different scenarios, a new survey has found.

Fewer people back the mandatory death penalty, and this support is weaker for drug trafficking and firearms offences where no death or injury has happened.

The findings of the study come four years after Singapore removed the mandatory penalty for some crimes, and amid a recent global debate on abolishing the death penalty.

Here, the death penalty is mandatory for those convicted of firearms offences, and under certain conditions, for drug-trafficking.

“It’s important for us to continue to review the use of the death penalty because it’s such a serious, harsh penalty, and one that is irreversible,” said National University of Singapore (NUS) associate law professor Chan Wing Cheong at a media briefing yesterday.

He and three other researchers – NUS sociologist Tan Ern Ser, Singapore Management University law don Jack Lee and human rights group Maruah’s president Braema Mathi – helmed the survey of 1,500 Singapore citizens aged 18 to 74.

It was conducted between April and May.

Seven in 10 people were in favour of the death penalty, a level of support similar to what an October survey of 1,160 people by government feedback arm Reach found.

But when researchers went into the specifics of the sentencing, or the details of each case, this support declined, noted Prof Tan.

For instance, 92 per cent said they were in favour of the death penalty for intentional murder, 86 per cent for drug trafficking and 88 per cent for discharging a firearm.

But, when people were asked if they favoured the mandatory death penalty for the same offences, the level of support was lower: 47 per cent for intentional murder, 32 per cent for drug trafficking, and 36 per cent for firearms offences.


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E-commerce sites work with police to fight scammers

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Online marketplace platforms stepping up their game to weed out fraud

Online purchase scams are on the rise, and marketplace platforms are stepping up the fight against them.

Last week, The Straits Times (ST) said at least 23 reports were made by victims who were tricked when they tried to buy ZoukOut tickets online.

Most were scammed using online community marketplaces such as Carousell, Craigslist, Gumtree and also on Facebook, the police told ST.

From January to September this year, there were at least 1,491 reported e-commerce scams – involving about $1 million – up from 1,336 cases last year, according to figures released by the police last month.

Victims were often told to pay in advance for attractively priced items such as gadgets and tickets, reported ST.

Some were asked to make further payments for Customs clearance fees, delivery charges and taxes for their purchases – which were never delivered.

Online marketplace platforms told The New Paper they take such scams seriously and are working to detect and weed out such fraudulent behaviour.

Carousell said it is working with law enforcement agencies with regard to the recent ZoukOut tickets incident.

Gumtree also said it cooperates and works closely with law enforcement agencies to keep its site free from illegal activities.

Carousell said dealing with scams is an industry-wide challenge, which it tackles with a zero tolerance policy against fraud and dishonest acts.

“We have built features for user feedback, user verification, as well as trust and safety guidelines,” said Carousell.

It has dedicated teams and automated processes to monitor suspicious activity based on details gathered from user patterns, keywords and phrases.

Carousell also said it will not hesitate to suspend and ban user accounts should it find grounds to do so after investigating community reports that it receives through user flags and e-mails.

A spokesman for Gumtree said all advertisements listed on the site can be reported for suspicious activity by users.

“We then review the ads and delete them as soon as possible, if the ads are found to be illegal (or against Gumtree’s posting rules),” said the spokesman.

Newly launched e-commerce platform HeyBuddies told TNP that in the event of a dispute between the buyer and seller, it will intervene. This is especially so if a buyer suspects the item bought is a fake, said its chief executive officer Merliza Lim.

Facebook, which also has a marketplace platform, has a channel for users to give them feedback if something goes wrong.

Its policy prohibits the advertising of illegal or misleading products.

Police, in their advisory, warned customers to be wary of people selling items for prices that sound too good to be true.

“Check that the seller is physically located where they claim to be. If the seller does not provide enough information about their business or terms and conditions up front, be suspicious.

“Check the seller’s track record by reading reviews of their services or contact past customers,” said the police.


This article was first published on December 09, 2016.
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