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SINGAPORE – Broadband customers of Internet service provider MyRepublic in the north and west of Singapore faced issues with connecting to the Web on Thursday morning (May 28).
MyRepublic said connectivity was fully restored at 10.15am. This was more than three hours from when its customers first started having problems, according to the Downdetector website which logs Internet outages.
Downdetector data showed that complaints spiked at 8.38am with 643 reports.
At 8.31am the service provider said on Facebook that it was aware of a potential network connectivity issue affecting broadband customers in the north and west of the island and that its team was investigating the matter.
Later at 9.10am it said in that update that while some users reported that service had resumed for them, its network team was still working to restore connectivity for all affected customers.
While some users are reporting resumption of service, our network team is currently working to restore connectivity for all affected customers. We apologise for the inconvenience caused and will update when we can confirm the issue has been resolved. https://t.co/Z5iL0BGszo
— MyRepublic Singapore (@MyRepublicSG) May 28, 2020
“We apologise for the inconvenience caused and will update when we can confirm the issue has been resolved,” MyRepublic added.
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