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Bubble tea chain The Alley has responded to feedback from a customer who said he found a plastic cap in his drink at its Jewel Changi Airport outlet on Nov 9.
Stomp contributor Andrew said he had purchased the store’s signature Brown Sugar Deerioca Fresh Milk beverage, only to find an ‘extra topping’ nested among the pearls at the bottom of his cup.
He told Stomp: “Guess what, they included an ‘extra’ milk carton seal cover with the pearls.
“Fortunately, the plastic cap was too large to go through the straw. Otherwise, I could have swallowed it accidentally.
“Staff at the store have got to be more diligent when preparing drinks.”
In response to a Stomp query, a spokesman for The Alley Singapore said: “We are aware of the incident at our Jewel outlet as the customer had brought it to our attention.
“We have escalated the issue to our local management team as well as The Alley HQ in Taiwan.
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