PETALING JAYA – Jacky Cheung fans beware! Those who have bought tickets to the Hong Kong superstar’s Malaysian series of concerts from unauthorised channels will be barred from the venue, the organisers say.
It is learnt that tickets for the three sold-out concerts in Kuala Lumpur this weekend are being resold for as high as RM11,400 ($3,821) on the stubhub.my website.
“Do not buy these tickets,” said Star Planet chief operating officer Carmen Liew.
Liew said if it was proven that the tickets were bought from scalpers, they would be dishonoured and their buyers refused admission. They would also not be reimbursed.
Last year, Star Planet invalidated several tickets to the Mayday Life Tour concert in Kuala Lumpur.
“We received many complaints from fans that the tickets were being resold at a higher price on certain websites. We voided the tickets and those holding them were denied entry to the concert,” said Liew.
It is standard practice for event organisers like Star Planet and PR Worldwide, which organised the recent Ed Sheeran concert in KL, to print the names of the individuals or organisations on the tickets.
Tickets to Sheeran’s show were sold for up to RM8,000 at unauthorised ticketing sites.
Event organisers and ticket sellers are now prohibiting bulk purchases and, depending on the show, even limit the number of tickets per transaction to four, six or 10 at the most.
“Buyers are required to give their names and other details when purchasing tickets.
“The names will be printed on the ticket, and we advise buyers to give the names of all the people they are buying the tickets for. This is especially important for parents who buy tickets for their children,” said PR Worldwide operations manager Kavita Baskaran.
Sometimes, there would only be codes printed under the section marked “Name” on the ticket. Even if it is blank, the barcode on the ticket contains all the information.
Liew gave an assurance that those who bought tickets to Cheung’s concert via the proper channels need not worry about their admission.
Those in doubt may call Star Planet’s hotline at 03-9223 3667 to check the validity of their tickets.
Last year, PR Worldwide turned away about 50 people at the door before Sheeran’s concert.
“We had evidence that those tickets were purchased from scalpers. Some even paid about RM2,000 to RM2,500 for one ticket.
“They admitted that the tickets were not purchased from official sellers but from websites like stubhub.my,” said Kavita.
Websites like stubhub.my are commonly known as “fan-to-fan marketplaces”, platforms for people to sell and buy tickets for football events, festivals and concerts worldwide.
Resellers often jack up prices and because of this, event organisers like Star Planet are voiding tickets bought from such sites.
Tickets to Cheung’s concerts, happening tomorrow and Saturday at the Putra Indoor Stadium-Axiata Arena in Bukit Jalil, were priced between RM261 and RM991.
These tickets sold out within 24 hours on Oct 21 last year at Quill City Mall in Kuala Lumpur, with fans spending nights sleeping at the mall to be at the head of the line.
Tickets to the third bonus concert on Sunday were sold out within two hours of going on sale in November.
“Ticket details, the appointed ticketing company and designated points of sale are stated on our advertisements,” said Liew.
“We urge fans to only purchase tickets from the organiser or the authorised ticketing company.”
