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Some businesses may live by the old adage that the customer is always right, but not Foodpanda — at least based on a recent exchange with a spurned customer.
The food delivery company had denied the customer’s request for a refund on an incomplete order and even tasked them with improving their orders’ success rate, according to a screenshot shared online on Sunday (Aug 30).
In the screenshot, the Foodpanda customer care team acknowledged the customer’s complaint of a missing item in their order from Our Tampines Hub.
However, the customer was “not eligible” for a refund due to their order history, the customer care team wrote in an email.
“I would ask you to improve the success rate of your orders,” they went on to say.
PHOTO: Screengrab/RedditIdentifying themself as a friend of the customer, a Reddit user called Foodpanda’s response “rude and ridiculous”.
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