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SINGAPORE – Two telcos here have been slapped with fines totalling $610,000 for causing internet service disruptions during the circuit breaker period which affected many Singaporeans working from home or attending home-based learning.
M1 has been issued a financial penalty of $400,000 for broadband service disruptions in May, while Starhub has been issued a penalty of $210,000 for similar disruptions in April.
Announcing this in a release on Sunday (Sept 6), the Infocomm Media Development Authority (IMDA) said that both the telcos had contravened the 2016 Code of Practice for Telecommunication Service Resilience.
“In determining the final penalty quantum for each incident, IMDA took into consideration relevant factors such as the duration, impact, and customer service measures adopted by the operators to mitigate impact,” IMDA said.
In Starhub’s case, the authority said that the disruptions occurred on April 15 when one of the telco’s staff made a configuration error during a planned network migration exercise.
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