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Weary and worn out by the demands required of his job amid the pandemic, a GrabFood rider has taken to Facebook to express the challenges he faces as the middleman between customers and restaurants.
“Sometimes, life feels like s***,” Jerry Toh began his post. “It feels even s****er when you are a food delivery rider and being rude at [sic].”
Toh laid out the stress and pressure that he and his fellow food delivery riders have been facing from both ends: the restaurant workers rushing out the orders and the customers waiting for them to be sent over.
He understood that restaurants are facing their own issues too, including a lack of manpower during the circuit breaker. “They simply can’t cope with the orders & their walk-in customers,” he acknowledged.
What he doesn’t understand is how restaurant staff treat delivery riders like him with disrespect and rudeness, especially during peak hours. Toh also brought up how some restaurants start taking orders even before they open for business, leaving riders waiting for some time.
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