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A Grab driver was recently tasked with picking up a passenger in Sembawang, which would have been business as usual if not for the fact that he was somewhere in the vicinity of Dempsey Hill when he got the alert.
Meaning he would’ve had to travel from the southern district of the country all the way to the northern tip to pick his next passenger, potentially wasting petrol and the customer’s time in waiting for the ride.
Fortunately, the customer was fully aware of how ridiculous the situation was and cancelled the booking so the driver wouldn’t have to travel 23 kilometres just to give her a $6 ride.
In a post made on the Complaint Singapore Facebook group page, the woman chided Grab and demanded that the ride-hailing service fix its system so drivers wouldn’t have to undergo such trouble. According to her, the driver had tried to reach out to Grab support hotline to get the issue fixed after repeatedly facing the same problem of receiving far-off passenger pickups.
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