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SINGAPORE – Ride-hailing operator Gojek will be introducing a 70-cent surcharge on trips booked through its platform, which the company says will fund improvements to its service.
It will also be introducing an option for an additional drop-off point in bookings and a programme to retrain drivers who fall short of service standards.
The surcharge, which is termed by Gojek as a platform fee, will kick in from next week.
It will automatically be added to the fare displayed on the Gojek app.
“The amount collected from this will go directly towards initiatives designed to improve the experience for customers and driver-partners, so that they can have even more reliable, safe and enjoyable rides,” said Gojek on Monday (March 2).
It did not elaborate on what improvements the fee will fund, but said more details will be announced in the next few months.
The company, which celebrated its first anniversary in November last year, said that the changes mark its next phase of growth.
Gojek is the second largest ride-hailing operator in Singapore, behind regional rival Grab.
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