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A fibre broadband disruption at telco M1 lasted 33 hours, hitting subscribers during this period when many are working and studying from home, prompting a stern warning from the industry regulator.
In a statement yesterday, regulator Infocomm Media Development Authority (IMDA) said it has started investigations and would “not hesitate to take strong enforcement action should there be any lapses on M1’s part”.
“IMDA takes a serious view of any service disruption to public telecommunications, especially during the circuit breaker period where many are working and studying from home,” an IMDA spokesman said.
Yesterday, many subscribers continued to face Internet connection issues even after the telco said services had been restored earlier in the morning.
Service was fully restored only around 2pm yesterday, more than 33 hours after connectivity problems were first reported on the Downdetector website, which logs Internet outages, at 4.30am on Tuesday.
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