Crowds, delays at Jurong East MRT station after unexpected platform closure, commuters say

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SINGAPORE: Evening rush-hour commuters at Jurong East MRT station faced large crowds and delays after platforms at the station were closed unexpectedly on Thursday (Dec 7).

Several commuters told Channel NewsAsia that platforms D and E were closed, and that they were being redirected to other platforms.

Channel NewsAsia reader Zarina Zainol, who was travelling to Choa Chu Kang on the North-South Line, said the platform was cordoned off and commuters were directed to Platform A instead.

Cordoned-off platform at Jurong East MRT station. (Photo: Zarina Zainol)

One of the platforms at Jurong East MRT station was cordoned off on Thursday (Dec 7). (Photo: Winston)

Ms Zarina, 28, added that all the escalators were moving in a single direction.

“All the escalators were going downwards,” she said, adding that she was pregnant and had to climb the stairs as other commuters were “pushing (her) off the lift”.

A video posted on Twitter showed commuters taking the stairs to platforms A and B. 

Commuters were being re-directed to another platform at Jurong East MRT station on Thursday (Dec 7) evening. (Photo: Winston) 

Ms Zarina told Channel NewsAsia that no announcements were made, but there were a few staff members directing the crowd.

She added that the huge crowd made it difficult for commuters to see staff members.

Other commuters commented that they had not received any information about the platform closure and appealed to train operator SMRT for information.

Another social media user Alison Loh commented that delays had reportedly reached other parts of the North-South line.

“I’m on a train now towards Orchard, there’s a bottleneck here as well and its moving really slowly, making stops at every stop so far. Apparently this train terminates at AMK, and no info given on this delay either,” she wrote.

Channel NewsAsia contacted SMRT for comment.

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