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Checking in to a hotel can be a tedious process involving hotel staff manually examining documents, but a new automated system underway here promises to get guests their room keys much faster.
The system – called E-Visitor Authentication (EVA) – will help do away with those manual processes and reduce hotel check-in time by up to 70 per cent.
The EVA system launched yesterday involves guests using a mobile app or a standalone kiosk to scan their passports using facial recognition technology similar to that used at airports.
A guest’s data will also be sent to the Immigration and Checkpoints Authority to verify the validity of his stay.
Once this is done, the guest gets the room key.
Senior Minister of State for Trade and Industry Chee Hong Tat announced the initiative at the Hotel Industry Conference 2019.
He said: “Today, hotels have to deploy staff at check-in counters to… confirm that the individual’s face matches the passport photo, and to verify that they are in the country legally.
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