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Singapore Airlines (SIA) is asking customers to only contact it for assistance for flights departing within the next 72 hours.
The national carrier has struggled to cope with a high number of enquiries about cancellations arising from the coronavirus outbreak, which has left some customers waiting for hours.
In a note sent to the media yesterday, SIA said that it is experiencing an “extraordinarily high volume of customer enquiries at our customer services centres, reservation and sales offices, and social media channels”, following travel restrictions that have affected its services.
“Customers are encouraged to only contact us if their flight is departing within the next 72 hours in order for our agents to focus on and assist those with urgent flight changes,” said SIA.
“Customers with flight dates beyond the next 72 hours are advised to reach out closer to their trip.”
The airline added that customers can also fill in an online form on its website, and an agent will get in touch with them as soon as possible.
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