SINGAPORE: Ride-hailing platform Grab experienced server issues on Tuesday night (Apr 3) affecting customers in several Southeast Asian countries.
When Channel NewsAsia tried accessing the app at about 8pm, there was an error message: “Looks like we weren’t able to connect to our server. Please try again in a few minutes.”
In response to an enquiry on its Facebook page, Grab replied that it was “experiencing some technical difficulties with our app and it had affected some users”.
“Our engineers are working to recover the app. Please be patient with us and try again later. We’re sorry for the inconvenience caused,” it said.
Grab users also took to social media reporting similar error messages, from countries including Singapore, Malaysia, Indonesia, Vietnam and the Philippines.
Several grab drivers also reported this evening that the Grab app for drivers was also not working.
This comes after separate complaints earlier this morning where they also experienced a “job card glitch”.
One person in a WhatsApp group for Grab drivers forwarded this message from Grab: “Dear Partner, we apologise for the job card glitch this morning, where fare and destination were no(t) shown. This technical glitch has now been resolved. Please restart your phone and Grab Driver App to see the destination and fares again. Apologies for the inconvenience and thank you for your support.”
Channel NewsAsia has reached out to Grab for comment.
Grab announced last Monday that it will be taking over competitor Uber’s Southeast Asia operations, but there have been concerns that the merger violates anti-competition laws in a few countries.
This is a developing story.
