[ad_1]
SINGAPORE – Mr Siah Seng Koon knew his hotel was falling into disrepair.
There were cigarette burns in the comforter, flies in the bathroom and questionable stains on the walls.
To add insult to injury, the former Golden Dragon Hotel in Geylang’s red-light district had garnered an average rating of 1.5 out of five stars on travel ratings site TripAdvisor and a reputation as one of Singapore’s worst hotels when this reporter wrote about her sleepless night there in 2019.
But solving these problems was beyond the 60-year-old hotel owner, who bought the land and built the hotel in the 1990s with his two brothers. He opened Golden Dragon in 1997 and has been running it since.
“I wanted to improve things, but my knowledge of hotel management was not up to date. I could not keep up with the demands of younger customers who are used to online ratings and bookings,” says the Mandarin-speaking Mr Siah, a married man, who did not want to reveal more about his family or other businesses.
[ad_2]
Source link
